After people are hired they must be inducted into the organization and to their jobs. Employees must also have their skills periodically updated and they must learn new skills. Those who have no job experience must be trained to perform their jobs.

Training can be defined as a systematic and planned process to change the knowledge, skills and behavior of employees in such a way that organizational objectives are achieved.

Training is usually offered when current work standards are not maintained and when this situation is a result of lack of knowledge and /or skills and /or poor attitudes among employees. Training can also be offered as a result of introduction of new technology or new systems of work. Training is normally offered to operational employees.

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