TOTAL QUALITY MANAGEMENT (TQM)

This is a management philosophy, a paradigm, a continuous improvement approach to doing business through a new management model.

Benefits of TQM
The benefits of TQM can be classified into the following two categories:
1. Customer satisfaction oriented benefits.
2. Economic improvements oriented benefits.

1. Customer satisfaction oriented benefits: The benefits under this category are listed below:

• Improvement in product quality.
• Improvement in product design.
• Improvement in production flow.
• Improvement in employee morale and quality consciousness.
• Improvement of product service.
• Improvement in market place acceptance.

2. Economic improvements oriented benefits: The benefits under this category are as follows:

• Reductions in operating costs.
• Reductions in operating losses.
• Reductions in field service costs.
• Reductions in liability exposure.

TQM Six Basic Concepts
1. Leadership
2. Customer Satisfaction
3. Employee Involvement
4. Continuous Process Improvement
5. Supplier Partnership
6. Performance Measures