People are the organization’s most valuable and expensive resource but they are most difficult element of organization to manage.
Individuals are almost infinitely different, they act differently in different circumstances and are in many ways , entirely unpredictable.
Organizations are interested in the way which people behave at work for them to perform effectively in pursuit of the organizations goals. It is important first to understand what makes people behave in the way rather do by looking into the following determinants;

Personality is the sum total of ways in which an individual reacts to and interacts with others .Personality describes the growth and development of a persons whole psychological system.

“Personality is defined as the dynamic organizations within the individual of these psycho-physical system that determine his unique adjustment to his environment “ by Gordon Allport.

Personality Determinants

1. Heredity
Heredity refer to those factors that were determined at conception e.g. physical structure , facial attractiveness , gender , temperaments , muscles composition & reflexes , energy level and biological rhythms are characteristics that are influenced
by biological parents either completely or substantially.

2. Environment
Environmental factors play a role in shaping personalities .They include; the norms among family, friendship and social groups. These factors determine what individual experience in life.

3. Situation
These influences the effects of heredity and environment on personality .An individual personality while generally stable and consistent , does change in different situation . Different demands in different situations call forth different aspects of one’s personality .

Personality Traits and Types
Those characteristics describes an individuals behavior .The more consistent the characteristics, the more frequently it occurs in diverse situations ,the more important, that trait is in describing the individual. According to Myers -Briggs Type Indicator personality has been classified as follows .

  • Extraverted vs. introverted
    Extraverted individuals are outgoing , sociable and assertive while introverts are quit and shy.
  • Sensing vs. Intuitive
    Sensing types are practical and prefer routine and order focusing on details while intuitive rely on unconscious processes and look at the “Big picture”.
  • Thinking vs. feeling
    Thinking type use reason and logic to handle problems while feeling types rely on their personal values and emotions.
  • Judging vs. perceiving
    Judging types want to control and prefer world to be ordered and structured while perceiving types are flexible and spontaneous.
    Major Personality Attributes Influencing Organization Behaviour

1. Core self evaluation
These is the degree to which individuals like or dislike themselves whether they see themselves as capable and effective and whether they feel they are in control of their environment or powerless over it .an individual core self evaluation is determined by:

  • Self esteem :- which is to individuals degree of liking or disliking themselves and the degree to which they feel worthy or unworthy as a person .
  • Locus of control :- which is the degree to which people believe that they are masters of their own fate.
  • Internals:-Individuals who believe that they control what happens to them.
  • Extends : -individuals who believe that what happens to them is controlled by outside factors such as luck or chance.

2. Machiavellianism
Machiavellianism (Mach) is named after Niccolo Machiavelli who wrote on how to gain and use power. Machiavellianism is the degree to which an individual is pragmatic, maintains emotional distance and believes that ends in justifies means.

3. Narcissm
Narcissm is the tendency to be arrogant, have a grandiose sense of self importance, require excessive admiration and have sense of entitlement. Narcissm’s are not effective especially when dealing with people.

4. Self monitoring
Self monitoring refers to an individual ability to adjust his/ her behavior to external or situational factors. Individual’s high in self monitoring show considerable adaptability in adjusting their behavior to external situational factors.

5. Risk taking
People differ in their willingness to take chances. This propensity to assume or avoid risk has been shown to have an impact on how long it takes managers to make a decision and how much information they require before making their choice. Highrisk taking managers are said to make more rapid decision compared to low risk taking managers

6. Type A personality
A person with type A personality is aggressively involved in a chronic , incessant struggle to achieve more and more in less and less time and if necessary against the opposing efforts of other things or other people .Type A’s operate under moderate to high levels of stress .They subject themselves to more or less continuous time pressure ,creating for themselves a life of deadlines.

7. Proactive personality
These are people who identify opportunities , show initiative ,take caution and persevere until meaningful change occurs .They create positive change in their environment , regardless or even in spite of constraints or obstacles .

Values represent basic convictions that “ a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence .

  • Values contain a judgmental element in that they carry an individual idea as to what is right, good or desirable.
  • In organization behaviour values are important study because they lay on foundation for the understanding of attitudes , perceptions and motivation

Sources of value systems

  • The values people hold are essentially established in their early years from parents , teachers , friends and relatives .However as one grows up ,he gets exposed to other value systems and this alters some of his values.
  • Values can be reactive ,tribalism , egocentric , conformity , manipulative ,socio centric , existential .

Perception is a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment .

These factors can reside in the perceiver ,in the object or target being perceived or in the context of the situation in which the perception is made. When an individual looks at a target and attempts to interpret what he/she sees that interpretation is heavily influenced by the personal characteristic of the individual perceiver .Personal characteristic that affect perception include; a person’s attitudes, personality motives , interests, past experience and expectations.

Characteristic of the target being observed can effect what is perceived e.g. loud people are more likely to be noticed in a group than quite ones . The context in which objects are seen is important .The time at which an object or event is seen can influence attention as locations ,light , heat and any number of situational factors.

Factors in the perceiver

  • Attitudes
  • Motives
  • Interest
  • Experience

Factors in the situation

  • Time
  • Work setting
  • Social setting

Factors in the target

  • Novelty
  • Motion
  • Sounds
  • Size
  • Background
  • Proximity

Reasons as to why people see things differently.

  1. Their physical senses vary e.g. color blindness , ,less than perfect vision ,poor hearing , imperfect sense of smell .
  2. Healthy differences.
  3. Their general intelligence levels vary.
  4. Nature and effects of past experienced are different for individuals .
  5. Individual values and attitudes cause people to see things differently
  6. Personality differs and thus individuals tend to adopt particular stances towards outside events.
  7. Individuals aspirations and goals also differ widely and these affect the relative importance attached to outside events.
  8. Status also effect on perception.
  9. The situation or context in which perception take place can have a major bearing on the behavior of the perceiver .
  10. The perceptual process can also be affected by the number of parties involved.

Attitude is defined as a persistence tendency to feel and believe in a particular way towards some object .

Attitudes are complex cognitive process but can be characterized in three ways:

  1. They tend to persist unless something is done to change them
  2. Attitudes can fall anywhere along the continuum from very favorable to very unfavorable.
  3. Attitudes are directed towards some object about which a person has feelings and beliefs.

Dimensions for attitude
1. Basic components
Attitudes can be broken into basic components

Emotional component is the person’s feelings about an object i.e. Positive, negative or neutral.

  • Expressions of emotions, either positive like a customer representative.
  • Negative, like a bill collector or a police officer.
  • Neutral, Like an academic administration or public.
  • Servant is all important to work behavior.

These consists of the beliefs and information the individual has about the object

These consist of a person tendencies to believe in a particular way towards an object

2. Attitude formation

Past experience
People come to believe or not to believe things on the basis of what they have seen happen or experienced in the past. Example; If everyone who has held job A has been promoted within six months , current job A holders are likely to believe that they also will be promoted within six months.

Available information
If employees hears from personnel department that job A holders are going to be promoted rapidly ,this will influence without they believe.

This comes from similar events or situations Examples ;if no one has held closely related job B has never been promoted ,this may lead job A holders to believe that they will not be promoted either . The important thing about attitude formation is that it is learned. Employees learn attitude from experiences, co-workers, group membership, family and friends.

Functions of Attitude
1. The adjustment function
Helps people adjust to their work environment .When the employees in an organization are well treated by the boss, they will develop a positive attitude toward supervision and the organization .When the boss treats the employees negatively , the opposite is the true.
2. The ego-defensive function
Attitudes help employees to defend their self images .Examples, an older manger whose decision are continually challenged by a younger sub-ordinate manager may feel that he is brash ,cocky, immature and inexperienced, though the manager may be ineffective and poor in his strategies.
3. The value expressive
Attitudes provide people with a basis for expressing their values. Example .A manager who believes strongly in the work ethics will tend to voice attitudes toward specific individuals or work practices as a means of reflecting this value.
4. Knowledge value
Attitude help supply standards and names of reference that allow people to organize and explain the world around them e.g. a union organizer may have a negative attitude toward management.

Changing Attitudes
Employees attitudes can be changed and sometimes, it is in the best interest of management to try to do so. Attitude change is sometimes difficult to accomplish because of certain barriers .After the barriers are examined , ways of overcoming them and effectively changing attitudes will be examined . The barriers can be overcome by providing new information ,use of fear and
through dissolving discrepancies ,use of influence of friends or peers and the co-opting approach.

Job satisfaction is a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience .It is a result of employees perception of how well their job provides those things which are reviewed as important .

Dimensions of job satisfaction

  • Job satisfaction is an emotional response to a job satisfaction.
  • Job satisfaction is often determined by how well outcomes meet or exceed expectations.
  • Job satisfaction represents several related attitude namely; work itself , pay ,promotion opportunity , supervision and co-workers.

Source and Consequences of Job Satisfaction
1. Pay
Wages are a significant factor in job satisfaction .Money not only helps people to attain their basic needs, but it is instrumental in providing upper level need satisfaction
2. Work itself
The content of the work itself is another major source of satisfaction .Work should be challenging not boring and a job that provides status.
3. Promotions
Promotional opportunities seem to have a varying effect on job satisfaction .This is because promotions take a number of different forms and have a variety of accompanying rewards .
4. Supervision
Supervision is another moderately important source of job satisfaction .A participative climate created by the supervision has a more substantial effect on workers satisfaction than it does in participation a specific decision .
5. Work group
The nature of work groups will have an effect on job satisfaction. Friendly cooperative co-workers are a modest source of job satisfaction to individual employees.
6. Working conditions
Working conditions are another factor that have a modest effect on job satisfaction e.g. clean and attractive surroundings for instance will enable the personnel to find its easier to carry out their jobs.

Learning is a process in which experience brings about permanent changes in behaviour or attitudes .The study of learning has had to concentrate on observable changes. Learning is a process by which human beings becomes aware of themselves and their environment and the need to adopt the one to the other in order to survive, grow and prosper . Learning is a process by which people acquire knowledge , understanding skills and values and apply them to solve problems throughout their daily life.

Results of learning

  • Learning usually implies change.
  • Learning implies relatively permanent change.
  • Learning usually manifests itself through behavior.
  • Learning involves some stimulus or experience.
  • Learning is influenced by personal characteristics.
  • Learning is influenced by others (teacher’s roles model)
  • Learning requires feedback.
  • Learning is aided by success.
  • People can also learn their mistakes or failures.

Factors affecting learning
Human learning is a complex process involving numerous internal and external factors .

Internal Factors

  • Health
  • Intellectual capacity
  • Motivation
  • Special aptitudes
  • Temperament
  • Personal values
  • Past experiences

External factors

  • Ability of teacher’s role
  • Learning consent
  • Teaching methods
  • Feedback of results
  • Learning Aids
  • Learning context

Theories of learning
1. Classical conditioning
Classical conditioning grew out of experiments to teach dogs to salivates in response to the ringing of a bell , conducted in the early 1900’s by Ivan Pavlov. A simple surgical procedure allowed Pavlov to measure accurately the amount of saliva secreted by a dog .When Pavlov presented the dog with a piece of meat ,the dog exhibited a noticeable increase in salivation .When Pavlov withheld the
presentation of meat and merely rang a bell , the dog did not salivate Then Pavlov proceeded to link the meat and the ringing of the bell .Then Pavlov withheld the presentation of meat and merely rang a bell , the dog did not salivate. Then he proceeded to link the meat and the ringing of bell. After repeatedly hearing the bell before getting the food ,the dog began to salivate as soon as the bell rang. After a while the dog would salivate merely at the sound of the bell, even if no food was offered .The meat was an unconditioned stimulus that caused the dog to react in a specific way .The bell was an artificial stimulus. Learning a conditioned response involves building up an association between a conditioned stimulus and an unconditioned stimulus .Classical conditioning is passive, meaning if something happens one reacts in a specific way

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