THURSDAY: 4 August 2022. Afternoon paper. Time Allowed: 3 hours.

Answer ALL questions. Marks allocated to each question are shown at the end of the question. Do NOT write anything on this paper.


1. The purpose of survey investigations may be to provide scientifically gathered information to work as a basis for the researchers for their conclusions.

With reference to the above statement, identify seven basic facts of scientific investigations. (7 marks)

2. Explain eight challenges likely to be encountered by researchers in your country. (8 marks)

3. Summarise five points that must be observed while defining a research problem. (5 marks)

(Total: 20 marks)


1. While developing a sampling design, the researcher must pay attention to some critical factors.

Discuss five of these factors. (5 marks)

2. Analyse the demerits of questionnaire method of data collection. (5 marks)

3. Outline four reasons for sampling during data collection. (4 marks)

4. Describe six steps involved in writing a research report. (6 marks)

(Total: 20 marks)


1. In the diffusion of innovation theory, there are five categories of innovation adopters.

Highlight these categories. (5 marks)

2. A consultant must be independent to avoid conflict of interest while executing his duties.

Explain five ways through which the consultant might display this independence. (5 marks)

3. The Ishikawa diagram is used as a training facilitation tool in consultancies.

Discuss five benefits of using the tool. (5 marks)

4. Highlight five reasons which might lead to an organisation engaging an external consultant. (5 marks)

(Total: 20 marks)


1. Examine three possible reasons on why crisis arise in organisations in modern times. (3 marks)

2. Describe the GROW model as used in coaching. (4 marks)

3. Analyse four reasons that may trigger termination of a consulting engagement. (4 marks)

4. Explain five ways of boosting trust in an advisory engagement. (5 marks)

5. Explain the following:

Blake and Mouton’s consultation theory. (2 marks)

Type I errors in hypothesis testing. (2 marks)

(Total: 20 marks)


1. Distinguish between “coaching” and “mentorship” using the following parameters:

Timeframe. (2 marks)

Focus. (2 marks)

Structure. (2 marks)

Expertise. (2 marks)

Agenda. (2 marks)

2. During negotiations, conflicts may arise.

Evaluate five strategies of conflict resolution. (5 marks)

3. Measuring of service quality relies on the customer’s perception and this could be different from the expected

With reference to the above statement, evaluate the main dimensions of determining service quality. (5 marks)

(Total: 20 marks)

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