TOPIC SIX QAULITY MANAGEMENT SYSTEMS AND APPROACHES
A Quality Management Approach describes how quality will be managed during the project. This includes the specific processes, procedures, techniques, standards, and responsibilities to be applied. A template is usually provided by the organization and only needs minor changes.
A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization‟s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. ISO 9001:2015, the international standard specifying requirements for quality management systems, is the most prominent approach to quality management systems. While some use the term “QMS” to describe the ISO 9001 standard or the group of documents detailing the QMS, it actually refers to the entirety of the system. The documents only serve to describe the system.
Quality management activities
Quality management is the act of overseeing different activities and tasks within an organization to ensure that products and services offered, as well as the means used to provide them are consistent. It helps to achieve and maintain a
desired level of quality within the organization.
Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.
Quality management helps in the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and
quality improvement.
Ensures that all stakeholders in a business work together to improve processes, products, services and the culture of the company itself.
Importance of continuous improvement on project quality
1. Increased productivity
2. Improved quality
3. Lowered costs
4. Decreased delivery times
5. Improved employee satisfaction/morale
6. Reduced employee turnover rate
Quality assurance Surveillance Plan
The Quality Assurance Surveillance Plan (QASP) is the document government personnel use to assess contractor performance. … The QASP should be a “living” document and reviewed as performance warrants.
The purpose of the QASP is to describe the systematic methods used to measure performance and to identify the reports required and the resources to be employed.
The QASP provides a means for evaluating whether the contractor is meeting the performance standards identified in the PWS
The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the Performance Work Statement (PWS) and the contractor’s quality control plan (QCP), and to ensure that the government
pays only for the level of services received.
The purpose of the QASP is to describe the systematic methods used to measure performance and to identify the reports required and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards identified in the PWS.
Purpose of QASP
QASP is designed to define roles and responsibilities.
Identify the performance objectives
Define the methodologies used to monitor and evaluate the contractor’s performance
Describe quality assurance reporting, and describe the analysis of quality assurance monitoring
results.
