MONDAY: 1 August 2022. Afternoon paper. Time Allowed: 3 hours.
Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.
QUESTION ONE
1. Summarise four external forces that could influence the already established plans in an organisation. (4 marks)
2. Discuss four criticisms against the human relations approach to management. (8 marks)
3. Analyse four reasons why an organisation develops organisational structure. (8 marks)
(Total: 20 marks)
QUESTION TWO
Shawl Mossy has been appointed as a new General Manager of Group life Limited following the retirement of the former General Manager. He intends to bring changes that would lead to the growth of the organisation.
In relation to the above statement:
1. Analyse five functions that Shawl Mossy would be expected to perform in the organisation. (10 marks)
2. Discuss five reasons why Group Life employees might resist change. (10 marks)
(Total: 20 marks)
QUESTION THREE
1. Explain four errors that managers might make during the decision making process. (4 marks)
2. Assess four merits of an effective control system in an organisation. (8 marks)
3. Using relevant examples, discuss four reasons why an organisation might conduct a medical examination as part of the recruitment process. (8 marks)
(Total: 20 marks)
QUESTION FOUR
1. Distinguish between “delegation” and “responsibility”. (4 marks)
Analyse four indicators associated with leaders with poor delegation skills. (8 marks)
2. Discuss four roles of staffing as a management function. (8 marks)
(Total: 20 marks)
QUESTION FIVE
1. Summarise six roles of the lower level of management. (6 marks)
2. Explain four principles of Scientific Management Theory as advanced by Fredrick Taylor. (4 marks)
3. Justify five reasons why it is essential for an organisation to conduct environmental scanning. (10 marks)
(Total: 20 marks)
QUESTION SIX
1. Explain the meaning of “democratic leadership style”. (2 marks)
Analyse three demerits of democratic leadership style. (6 marks)
2. Discuss six strategies that a manager could apply to increase employee productivity in an organisation. (12 marks)
(Total: 20 marks)
QUESTION SEVEN
1. Explain four components of “systems theory of management”. (4 marks)
2. Analyse four impacts of employees’ resistance to organisational change. (8 marks)
3. Discuss four roles that communication plays in the delegation process. (8 marks)
(Total: 20 marks)
