TUESDAY: 26 November 2019. Time Allowed: 3 hours.
Answer any THREE questions in SECTION I and any TWO questions in SECTION II. ALL questions carry equal marks.
SECTION I
QUESTION ONE
1. With reference to the life cycle of an enterprise, list six features associated with the growth stage. (6 marks)
2. State six characteristics of creative entrepreneurs. (6 marks)
3. Identify eight factors which might motivate an individual to become an entrepreneur. (8 marks)
(Total: 20 marks)
QUESTION TWO
1. Highlight six circumstances which may lead to choosing a sole proprietorship instead of the other forms of business enterprises. (6 marks)
2. Appropriate technology is designed to suit the needs of an entrepreneur.
With reference to the above statement:
Summarise seven characteristics of appropriate technology. (7 marks)
Outline five factors to consider while selecting appropriate technology. (5 marks)
3. With reference to protection of a business, explain the term “intellectual property”. (2 marks)
(Total: 20 marks)
QUESTION THREE
1. With reference to work environment, state ten ways of enhancing creativity in an organisation. (10 marks)
2. Discuss five methods that an entrepreneur of a small and medium enterprise could use to manage business risks. (10 marks)
(Total: 20 marks)
QUESTION FOUR
1. Define the term “m-commerce”. (2 marks)
Outline six advantages of using m-commerce to an enterprise. (6 marks)
2. Distinguish between the terms “credit limit” and “credit control”. (4 marks)
3. Highlight eight barriers to creativity. (8 marks)
(Total: 20 marks)
SECTION II
QUESTION FIVE
1. Summarise ten qualities of a successful manager. (10 marks)
2. With reference to teamwork:
Explain the meaning of the term “team building”. (2 marks)
Describe four stages a group passes through in the process of developing an effective team. (8 marks)
(Total: 20 marks)
QUESTION SIX
1. Identify five routine office operations. (5 marks)
2. Cite seven duties of a supervisor. (7 marks)
3. Analyse four merits of centralised mailing services. (8 marks)
(Total: 20 marks)
QUESTION SEVEN
1. In the context of management skills, distinguish between “diagnostic skills” and “conceptual skills”. (4 marks)
2. List six contributions of good corporate governance practices to an organisation. (6 marks)
3. In relation to filing records, explain the term “cross referencing”. (2 marks)
Examine four situations when cross referencing could be necessary. (8 marks)
(Total: 20 marks)
