MONDAY: 17 May 2021. Time Allowed: 3 hours.
Answer any THREE questions in SECTION I and any TWO questions in SECTION II. ALL questions carry equal marks.
SECTION I
QUESTION ONE
1. Highlight five differences between debentures and preference share capital. ( 10 marks)
2. State ten contents of a partnership deed. ( 10 marks)
(Total: 20 marks)
QUESTION TWO
1. Outline six benefits associated with entrepreneurship. (6 marks)
2. Summarise six interventions that the government could undertake to avoid failure of small and medium enterprises
(SMEs). (6 marks)
3. Identify eight limitations of a franchise arrangement. (8 marks)
(Total: 20 marks)
QUESTION THREE
1. Explain the 5C’s model of assessing the credit worthiness of a customer. ( 10 marks)
2. Define the term innovation. (2 marks)
Analyse four ways in which entrepreneurs could protect their business ideas. (8 marks)
(Total: 20 marks)
QUESTION FOUR
1. In the context of credit control, highlight five ways of minimising bad debts. (5 marks)
2. Outline five reasons for the increased use of mobile banking. (5 marks)
3. Explain five factors that may lead to an entrepreneur failing to realise his dreams. (10 marks)
(Total: 20 marks)
SECTION II
QUESTION FIVE
1. Outline six features of management. (6 marks)
2. State six benefits of planning to an organisation. (6 marks)
3. Propose eight strategies that a supervisor may apply to build a high performing team. (8 marks)
(Total: 20 marks)
QUESTION SIX
1. Analyse five qualities of a good filing equipment. (5 marks)
2. Outline five benefits of good governance practices to an organisation. (5 marks)
3. Identify ten steps for handling outgoing mail in an office. ( I 0 marks)
(Total: 20 marks)
QUESTION SEVEN
1. Highlight five situations where a manager would act as a disturbance handler. (5 marks)
2. List seven guidelines that you could follow when making calls. (7 marks)
3. Analyse four types of conflicts that could arise in organisaitions. (8 :narks)
(Total: 20 marks)
