MONDAY: 30 August 2021. Time Allowed: 3 hours.
Answer ALL questions. Marks allocated to each question are shown at the end of the question.
QUESTION ONE
1. Summarise six limitations of a tall organisational structure. (6 marks)
2. Explain the following types of organisational change:
Anticipatory change. (2 marks)
Relative change. (2 marks)
Incremental change. (2 marks)
Strategic change. (2 marks)
3. Propose six negative consequences of conflict between employees in an organisation. (6 marks)
(Total: 20 marks)
QUESTION TWO
1. Analyse five ways in which job design might be used as a strategy to manage stress among employees. (10 marks)
2. With reference to Hertzberg’s two factor theory, list six hygiene factors which could be found in an organisation. (6 marks)
3. Describe four factors that could hinder the realisation of an organisation’s goals. (4 marks)
(Total: 20 marks)
QUESTION THREE
1. Discuss five types of authority that may be found in an organisation. (10 marks)
2. Describe five characteristics of a formal organisation. (10 marks)
(Total: 20 marks)
QUESTION FOUR
1. Evaluate five functions of an identifiable culture in an organisation. (10 marks)
2. Analyse five techniques for managing diversity at the workplace. (10 marks)
(Total: 20 marks)
QUESTION FIVE
1. With reference to an organisation, explain the term “group”. (2 marks)
List five characteristics of a group. (5 marks)
2. Identify five environmental factors that could have an impact on an organisation. (5 marks)
3. Outline four employee expectations in an organisation. (4 marks)
4. Summarise four organisational expectations of employees. (4 marks)
(Total: 20 marks)
