UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF MASTER OF SCIENCE IN
INFORMATION SYSTEMS MANAGEMENT
MISM5304 OPERATIONS SYSTEMS MANAGEMENT
DATE: APRIL 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [20 MARKS]
a) The objective of layout strategy is to develop an economic layout that will meet the
firm’s competitive requirements. Examine the main layout design considerations
b) Discuss the characteristics that need to be included in job design in order to achieve
efficiency and effectiveness in operations (5 Marks)
c) Explain the benefits of internet purchasing (5 Marks)
d) Discuss the strategies used to gain competitive advantage in operations (5 Marks)
QUESTION TWO [15 MARKS]
a) Explain the considerations of location strategies for a product or a service (4 Marks).
b) Explain what need to be achieved by operations management concepts (4 Marks)
c) Explain the various tools used in Operations Management (7 Marks)
QUESTION THREE [15 MARKS]
a) Discuss the three main tools used in project management (6 Marks)
b) Discuss the steps followed in forecasting (4 Marks)
c) What issues are considered during Product life cycle (5 Marks)
QUESTION FOUR [15 MARKS]
a) Describe the tools used in Total Quality Management (7 Marks).
b) Discuss the four basic process strategies used in operations management (8 Marks).