UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF MASTER OF SCIENCE IN
DATA ANALYTICS/ MASTER OF SCIENCE IN INFORMATION
SYSTEMS MANAGEMENT
MISM5103 MDA5103 BUSINESS PROCESS MODELLING AND
APPLICATIONS
DATE: APRIL 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE (20 MARKS)
(a) Define the following terms as used in business process management
(i) Business (2 Marks)
(ii) Business process modeling (2 Marks)
(b) Explain the three approaches to Business process management. (6 Marks)
(c) What is the importance of using a process framework during process modeling?
(4 Marks)
(d) Explain the reasons for using business process analysis in a business (4 Marks)
(e) What is business process improvement (2 Marks)
QUESTION 2 (15 MARKS)
Use the following Order Distribution process to answer this question 2b
A company has two warehouses that store different products: Amsterdam and Hamburg. When
an order is received, it is distributed across these warehouses: if some of the relevant products
are maintained in Amsterdam, a sub-order is sent there; likewise, if some relevant products are
maintained in Hamburg, a sub-order is sent there. Afterwards, the order is registered and the
process completes.
Required:
(a) Explain the use of the following Business Process Management Notation (BPMN)
elements
(4 Marks)
(b) Model the above process using XOR and AND gateways in BPMN (11 Marks)
QUESTION THREE (15 MARKS)
(a) Explain how the enhanced Telecom Operations Map (eTOM) business process
framework works (10 Marks)
(b) Discuss any two developments in business process modeling research (5 Marks)
QUESTION FIVE (15 MARKS)
(a) Use some examples to explain the following business process measures (8 Marks)
(i) Productivity
(ii) Efficiency
(iii) Cycle Time
(iv) Benchmarking
(b) Explain the process improvement attributes (7 Marks)
