UNIVERSITY EXAMINATIONS: 2016/2017
EXAMINATION FOR THE DEGREE OF MASTER OF SCIENCE IN
DATA ANALTICS/MASTER OF SCIENCE IN INFORMATION SYSTEMS
MANAGEMENT
MISM5102 MDA5102 BUSINESS PROCESS MODELLING
DATE: DECEMBER, 2016 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE (20 MARKS) – COMPULSORY
a) A major requirement for management systems is that they should explicitly map to
business objectives.
Explain the importance of the above statement to process modeller
(5 Marks)
b) Making a link between business objectives and the requirements is a challenge. Highlight
these challenges and how they can be addressed
(5 Marks)
c) Other than Narratives and Use case models, discuss FIVE ways of modelling functional
requirements
(10 Marks)
QUESTION TWO (15 MARKS)
a) Process Visualisation, Listening, Facilitation, Cross-Examination, Creativity, Semantic
representation are skills that a System analyst should have. Explain them in the light of
process modeller
(6 Marks)
b) Describe 5 factors that affect analysis and the risks thereof
(9 Marks)
QUESTION THREE (15 MARKS)
a) There are FOUR important measures which can be used to distinguish between different
operations. List them and explain with examples the various dimensions that they have.
(8 Marks)
b) Nearly ALL spectacular business IS failures can be attributed to the poor management of
organisational change. Substantiate
(7 Marks)
QUESTION FOUR (15 MARKS)
Discuss innovation under the following subtopics
a) Definition
(2 Marks)
b) Characteristics
(4 Marks)
c) Characteristics of innovation Organizations
(4 Marks)
d) Characteristics of excellent Organizations
(5 Marks)
