KCA UNIVERSITY
MDA 5103: Business Process Management and Applications
Instructions: Answer Question ONE and ANY OTHER TWO
Question 1 (20 marks)
(a) Define the following terms as used in business process management
(i) Business Process (2 marks)
(ii) Business process modeling (2 marks)
(b) Explain the three approaches to Business process management. (6 marks)
(c) What is the importance of using a process framework during process modeling? (4 marks)
(d) Explain the reasons for using business process analysis in a business (4 marks)
(e) What is business process improvement? (2 marks)
Question 2 (15 marks)
Use the following Order Distribution process to answer this question 2b
A company has two warehouses that store different products: Amsterdam and Hamburg. When an
order is received, it is distributed across these warehouses: if some of the relevant products are
maintained in Amsterdam, a sub-order is sent there; likewise, if some relevant products are maintained
in Hamburg, a sub-order is sent there. Afterwards, the order is registered and the process completes.
Required:
(a) Explain the use of the following Business Process Management Notation (BPMN) elements
(4 marks)
(b) Model the above process using XOR and AND gateways in BPMN (11 marks)
Question 3 (15marks)
(a) Explain how the enhanced Telecom Operations Map (eTOM) business process framework works
(10 marks)
(b) Discuss any two developments in business process modeling research (5 marks)
Question 4 (15marks)
(a) Use some examples to explain the following business process measures (8 marks)
(b) Explain the process improvement attributes (7 marks)
