MONDAY: 21 August 2023. Morning Paper. Time Allowed: 3 hours.

Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.


1. Outline FIVE types of decisions made in an organisation. (5 marks)

2. Joseph Mwala, the marketing manager of XYZ Company intends to collect marketing information to enable the company make marketing decisions. Identify FIVE sources of such information. (5 marks)

3. Analyse FIVE methods that could be applied in an organisation to enhance employees’ creativity. (10 marks)

(Total: 20 marks)



1. Outline FOUR internal factors that affect planning within an organisation. (4 marks)

2. Summarise SIX types of organisational change in the 21st Century. (6 marks)

3. Analyse FIVE challenges associated with delegation. (10 marks)

(Total: 20 marks)



1. Groups whether formal or informal, possess certain characteristics or dimensions that define their structure, dynamics and functioning.

In relation to the above statement, explain FOUR characteristics of groups. (8 marks)

2. Abraham Maslow’s theory of needs, often referred to as Maslow’s Hierarchy of Needs, is a psychological framework that explains human motivation and the progression of needs.

Examine THREE assumptions of Maslow`s hierarchy of needs. (6 marks)

3. Explain THREE informational roles of a manager according to Mintzberg’s managerial theory. (6 marks)

(Total: 20 marks)



1. State FIVE principles of task specialisation as proposed by Max Weber in his Theory of Bureaucracy. (5 marks)

2. Highlight FIVE factors that should be considered by an institution while developing its organisation structure. (5 marks)

3. Describe FIVE factors to consider during strategic analysis of the internal environment of an organisation. (10 marks)

(Total: 20 marks)



1. Every project undergoes a sequence of phases through which it progresses.

Describe FIVE stages of a project life cycle. (10 marks)

2. Analyse the ADKAR model of change as applied in organisations. (10 marks)

(Total: 20 marks)



1. Evaluate FOUR benefits of benchmarking to an organisation. (8 marks)

2. Motivating employees is crucial for fostering productivity, engagement and satisfaction in the workplace.
In view of the above statement, identify SIX factors that motivate employees. (6 marks)

3. Organisations can conduct effective and meaningful project evaluations that provide insights for decision-making, improve project outcomes and support organisational learning and development.

Summarise SIX principles of project evaluation. (6 marks)

(Total: 20 marks)



1. Although implementing a new production technology may enhance operations of an organisation in the long run, the process could also pose challenges.

With reference to the above statement, explain FIVE demerits of using new production technology in an
organisation. (10 marks)

2. Outline FIVE barriers to effective communication. (5 marks)

3. Identify FIVE principles of effective delegation. (5 marks)

(Total: 20 marks)

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