FRIDAY: 17 December 2021.                                                                                                           Time Allowed: 3 hours.

Answer any FIVE questions. ALL questions carry equal marks.


1.         Distinguish between the “e-wallets” and “bank transfers” e-commerce payment methods.                                       (4 marks)

In an era of identity theft and impersonation, security is among the primary concerns that restrains consumers from engaging in e-commerce.

With respect to the above statement, examine three critical functions that are performed by a secure electronic transaction (SET) system.                                                                                                                                          (6 marks)

2.         Explain five benefits of a strategic information system to a business.                                                                        (5 marks)

Highlight five benefits of aligning an organisation’s information communication technology (ICT) with its business strategy.                    (5 marks)

(Total: 20 marks)



1.           Discuss “sales and marketing systems” from a functional perspective.                                                                  (5 marks)

2.          Explain five moral dimensions of the information age in the context of information systems.                         (5 marks)

3.           Alpha Limited is in the process of automating its operations.

State four types of office automation systems that the company should adopt.                                                                         (4 marks)

4.          ABC Company intends to undertake an information systems project.

Outline three challenges that the company is likely to face.                                                                                                        (3 marks)

5.           Explain three goals of a transaction processing system to an organisation.                                                             (3 marks)

(Total:  20 marks)



1.            Outline three models used in classifying e-commerce applications.                                                          (3 marks)

Explain two security challenges encountered in digital marketing of e-commerce.                                                    (4 marks)

2.           Most companies have embraced the use of cloud technology though they are facing challenges in its use.

Explain three such challenges.                                                                                                                                                    (3 marks)

3.            Define each of the following terms as used in systems theory.

Functional decomposition.                                                                                                                                         (2 marks)

Functional cohesion.                                                                                                                                                  (2 marks)

Feed-forward.                                                                                                                                                            (2 marks)

4.           Describe four features of systems approach to information systems.                                                               (4 marks)

(Total: 20 marks)



1.           Highlight four characteristics of Internet of Things (IoT).                                                                                       (4 marks)

2.          Propose four duties of an information centre in an organisation.                                                                           (4 marks)

3.          ABC Transport company has opted to train its users before a new system is implemented.

Suggest four benefits of training users before implementing a new information system.                                                          (4 marks)

4.         Outline four advantages of using joint application design (JAD) technique in the design of an information system. (4 marks)

5.         Define “cell referencing” in the context of spreadsheet applications.                                                                         (2 marks)

Using an example, explain one type of cell referencing.                                                                                            (2 marks)

(Total: 20 marks)



1.            Describe five challenges associated with the use of internet.                                                                          (5 marks)

2.           Define the term “system” in the context of information systems.                                                                                 (1 mark)

Distinguish between “physical systems” and “abstract systems”.                                                                              (2 marks)

3.           Describe the job of a Systems Analyst.                                                                                                                       (1 mark)

Outline five tasks performed by a Systems Analyst.                                                                                                 (5 marks)

4.            Study the worksheet given below and answer the questions that follow:


Interpret the function displayed in cell Gl.                                                                                                                 (2 marks)

State the value to be displayed in cell G1 on execution of the function.                                                                     (2 marks)

5.           Veronica would like to display the progress of her project to a panel of examiners using a presentation application.

Outline two ways in which she could display her presentation in slide show mode.                                                                  (2 marks)

(Total: 20 marks)



1.            Evaluate the impact of the internet on the following competitive forces:

Threat of new entrants.                                                                                                                                               (2 marks)

Suppliers’ bargaining power.                                                                                                                                     (2 marks)

Customers’ bargaining power.                                                                                                                                   (2 marks)

Substitute products or services.                                                                                                                                 (2 marks)

2.           Outline eight activities carried out during systems analysis.                                                                                                      (8 marks)

3.           Using an example, demonstrate how you would use a formula to link data between two worksheets.                (4 marks)

(Total: 20 marks)



1.           Describe each of the following types of information systems as used in organisations:

Transaction processing system.                                                                                                                                 (2 marks)

Management reporting system.                                                                                                                                  (2 marks)

Decision support system.                                                                                                                                           (2 marks)

2.          XYZ Company Ltd. intends to implement a new information system.

Explain three organisational factors that should be considered to ensure success of the system.                          (6 marks)

3.         Explain three types of applications of Internet of Things (IoT) in the government sector.                           (6 marks)

4.        Outline two features of a word processing program.                                                                                               (2 marks)

(Total: 20 marks)

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