This paper is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to apply information communication technology effectively in solving business problems and in decision making.



A candidate who passes this paper should be able to:

  • Demonstrate proficiency in decision making using contemporary information communication technology tools
  • Use various application packages to solve business issues
  • Apply the knowledge of information systems for competitive advantage
  • Use data communication networks, the Internet and e-commerce in optimising business opportunities
  • Apply data security measures and procedures
  • Implement information systems legal, ethical and social issues.


11.1       Introduction to information communication technology (ICT)

  • Introduction to information communication technology
  • Computer hardware
  • Computer software
  • Programming languages and tools
  • Information systems personnel and hierarchy
  • Role of ICT in business environments
  • Information centres
  • Impact of ICT in business


11.2       Overview of operating systems

  • Overview of an operating system
  • Functions of an operating system
  • Types of operating systems
  • Computer booting
  • Selection and acquisition of operating systems


11.3       An overview of application packages

  • Word processing
    • Features of a word processor
    • Formatting and editing text
    • Creating and formatting tables
  • Spreadsheets
    • Features of a spreadsheet program
    • Formatting and editing spreadsheet
    • Formulas
    • Functions; sum, average,min, max, IPMT, NPV,PMT,PV, VLOOKUP, HLOOKUP, COUNT, IF, sumif
    • Charts and graphs
    • Working with pivot tables
    • Linking formulas in different worksheets
    • What if analysis; Goal seek and solver
  • Presentation software
    • Features of a presentation program
    • Typing and formatting text in slide
    • Slide show
  • Computerised accounting software
    • Capturing data
    • Features of accounting software

(the candidate is advised and encouraged to develop proficiency in at least one accounting software)


11.4    Computer networks

  • Computer networks concepts
  • Computer network hardware and software
  • Data transmission media
  • Types of computer networks
  • Advantages and limitations of networking
  • Cloud computing concepts, features and models
  • Internet of things (IoT)


11.5    The Internet

  • Introduction to the Internet
  • Applications of Internet
    • Using search engines
    • E-mails
    • Electronic communication
  • Internet services – e-mails, www, instant messaging
  • Internet service providers (ISPs)
  • Applications of internet
  • Online collaborative tools; cloud sheets and cloud documents
  • Impact of internet on society


11.6    Data security

  • Overview of data security
  • Threats and controls
  • Data backup and restoration procedures


11.7    Information systems in an enterprise

  • Overview of information systems
  • Components of an information system
  • Types and characteristics of information systems
  • Systems in a functional perspective
  • Enterprise applications and the business process integration


11.8       e-Commerce

  • e-commerce concepts and features
  • Models of e-commerce
  • Impact of the internet on business
  • E-commerce enabling software
  • Business opportunities in e-commerce
  • E-commerce infrastructure and platforms
  • E-commerce payments methods
  • Challenges of e-commerce
  • Securing e-commerce transactions
  • M-commerce and applications
  • Digital marketing methods


11.9    Legal, ethical and social issues in information systems

  • Information systems ethical and social concerns
  • The moral dimension of information systems
  • The legal issues in information systems


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