WEDNESDAY: 23 August 2023. Morning Paper. Time Allowed: 3 hours.
Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.
QUESTION ONE
1. Non-monetary rewards are an integral part of employee motivation.
Summarise FIVE forms of non-monetary incentives given to employees. (5 marks)
2. There are many ways for an employee and an employer to discontinue their working relationship. Separation may be initiated by the employee or by the employer.
With reference to the above statement, highlight FIVE ways through which an employee can separate from the employer. (5 marks)
3. Discuss FIVE factors which contribute to differences in remuneration packages among staff in organisations. (10 marks)
(Total: 20 marks)
QUESTION TWO
1. Evaluate THREE needs in Clayton Alderfer’s ERG theory of motivation that are summarised from Abraham Maslow’s hierarchy of needs. (6 marks)
2. A motivation system in an organisation is a management tool that encourages employees to adopt certain behaviours and practices.
Analyse SEVEN features of a good motivation system in an organisation. (7 marks)
3. Employee retention is a critical aspect of maintaining a talented and engaged workforce.
Highlight SEVEN strategies that an organisation may use to achieve this. (7 marks)
(Total: 20 marks)
QUESTION THREE
1. In collective bargaining, various issues are addressed to establish terms and conditions of employment that are mutually agreed upon by employers and employees.
Outline EIGHT such issues. (8 marks)
2. With respect to summary dismissal, identify SEVEN acts that may amount to gross misconduct. (7 marks)
3. Performing a gap analysis involves assessing the current state of a department with its employees’ performance and skills and comparing this state to the desired future state.
Outline FIVE assessment tools that can be used to carry out a gap analysis. (5 marks)
(Total: 20 marks)
QUESTION FOUR
1. Highlight FIVE challenges that employees encounter during job placement. (5 marks)
2. According to OECD (1999), performance contract is a range of management instruments used to define responsibilities and expectations between parties to achieve mutually agreed results.
List FIVE benefits accruing to the Government of Kenya from implementing performance contracting in the public sector. (5 marks)
3. Discuss FIVE advantages of E-Recruitment method used by Human Resource Professionals in organisations. (10 marks)
(Total: 20 marks)
QUESTION FIVE
1. Identify FOUR reasons why organisations offer welfare services to their employees. (4 marks)
2. Explain THREE benefits of using observation method to collect data during job analysis. (6 marks)
3. Koki Ltd. intends to introduce a new Human Resource Information System.
Discuss FIVE challenges that the company may experience while introducing the system. (10 marks)
(Total: 20 marks)
QUESTION SIX
1. Explain the term “work life balance”. (2 marks)
Highlight THREE management strategies that could help in maintaining effective work life balance in
an organisation. (3 marks)
2. List FIVE benefits an organisation may achieve by conducting interviews virtually. (5 marks)
3. A position in Mamboleo Limited has just fallen vacant. Jonah Kemboi, the human resource manager is debating on whether to recruit internally or externally.
Advise him on FIVE reasons why he should consider external recruitment. (10 marks)
(Total: 20 marks)
QUESTION SEVEN
1. Today’s work environment requires employees to be skilled in performing complex tasks in an efficient, cost- effective and safe manner. Therefore, training is needed when employees are not performing up to a certain standard or at an expected level of performance.
Identify FOUR methods of identifying employee training needs in an organisation. (4 marks)
2. Summarise SIX limitations of using selection tests as methods of employee selection. (6 marks)
3. Discuss FIVE assumptions of Douglas Mc Gregor’s theory in relation to managers’ view of workers in an organisation. (10 marks)
(Total: 20 marks)
