MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN HUMAN RESOURCE
MANAGEMENT
COURSE CODE: HRD 014
COURSE TITLE: CONSULTANCY IN HRD
DATE: 21ST AUGUST, 2019 TIME: 1430 – 1630 HRS
INSTRUCTIONS TO CANDIDATES
Answer Question ONE and any other Three questions
This paper consists of TWO printed pages. Please turn over.
QUESTION ONE
a. Define the following terms
i. A Consultant ( 1 mark)
ii. A Client ( 1 mark)
iii. Consultancy ( 1 mark)
iv. A counseling ( 1 mark)
b. Consultancy process is usually aimed at implementing the desired
change in the client organization. Discuss the necessary steps involved
in the consultancy process ( 6 marks)
c. State and explain the factors to consider in establishing a consultancy
office ( 5 marks)
d. A consultant is a person with expertise skills and knowledge, Explain
five roles of a consultant ( 5 marks)
e. Discuss types of consultant relationship ( 5 marks)
QUESTION TWO
a. The consultant aimed is to provide a solution to a client, Explain the
methods which can be used by a consultant to influence the client
system ( 10 marks)
b. State and explain main types of consultancy firms ( 5 marks)
QUESTION THREE
a. A number of companies, private and public big and small are always
seeking consultancy services. Discuss the reason behind the demand for
consultancy services by organizations. ( 10 marks)
b. How do we ensure a successful client, consultant relationship
( 5 marks)
QUESTION FOUR
a. By giving advantages and disadvantages, discuss the difference between
internal and external consultant. ( 10 marks)
b. How do we ensure a successful client, consultant relationship
( 5 marks)
QUESTION FIVE
a. What are the factors to consider when selecting an external consultant?
( 5 marks)
b. What are the challenges that are likely to be faced by an external
consultant? ( 5 marks)
c. What are the ethics that a consultant must observe to ensure fairness in
discharging their duties ( 5 marks)
