MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: HRD 011
COURSE TITLE: INDUSTRIAL RELATIONS
DATE: 26TH APRIL 2017 TIME: 8.30AM-10.30AM
INSTRUCTIONS TO CANDIDATES
• Answer question ONE (compulsory) and any other THREE
• Question one carries 25 marks
• All other questions carry 15 marks
This paper consists of 2 printed pages. Please turn over
QUESTION ONE
a) Differentiate the following terms:-
i. Industrial Relations and Psychological contract (2marks)
ii. Grievance and Dispute (2marks)
iii. Job analysis and job evaluation (2marks)
iv. Job description and job specification (2marks)
v. Recruitment and selection (2marks)
b) Outline characteristics of a good performance management system
(5marks)
c) Describe the specific techniques that you would use to foster top-down communication in an organization (5marks)
d) Evaluate the various external sources of labour. (5marks)
QUESTION TWO
a) Describe the systematic process of recruitment (10marks)
b) Discuss the uses of job analysis. (5marks)
QUESTION THREE
a) Explain how to conduct a performance appraisal meeting. (10marks)
b) When carrying out job evaluation, why would you prefer analytical method of job evaluation? (5marks)
QUESTION FOUR
a) Explain the role of communication in managing healthy industrial relations. (10marks)
b) Employees are only motivated by financial rewards. Discuss. (5marks)
QUESTION FIVE
a) Healthy industrial relations are key to the progress and success of organizations. Explain (10marks)
b) Analyze the roles of the parties to the Kenya Industrial Relations Charter.
(5marks)
