MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: HRD 011
COURSE TITLE: INDUSTRIAL RELATIONS & LABOUR
DATE: 19TH AUGUST 2019 TIME: 1430-1630 HRS
INSTRUCTIONS TO CANDIDATES
Answer question ONE and any other THREE questions
This paper consists of TWO printed pages. Please turn over.
QUESTION ONE
i. Define the term collective bargaining (2mks)
ii. State any 3 features of the collective bargaining process (3mks)
iii. State any 5 conditions for successful collective bargaining (5mks)
iv. Explain the meaning of industrial unrest and industrial peace (5mks)
v. What are the challenges of employee resourcing that companies must prepare to
face (5mks)
vi. Discuss five the main causes of industrial disputes that organizations often face
(5mks)
QUESTION TWO
i. Define and briefly outline the concept of trade unions (5mks)
ii. Discuss the challenges facing the trade union movement. (10mks)
QUESTION THREE
Following your election as the secretary general of majimazuri workers union, you are in
the process of starting the initial negotiations with the employer. Prepare a
comprehensive list of areas of focus in your negotiations justifying the reasons for your
selection. (15mks)
QUESTION FOUR
“The causes of industrial relation problems in the workplace are diverse and unique to
different organizations and countries. However the steps for solving the problems are
similar”. Discuss the steps that guide resolving the problems. (15mks)
QUESTION FIVE
i. After an employee strike, the parties concerned agree on a return to work
formulae. Discuss the key issues the formulae seek to address.
(10 marks)
ii. Identify and discuss five critical function of the industrial/labour court
(5 marks)
