MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: HRD 009
COURSE TITLE: HUMAN RESOURCE MANAGEMENTII
DATE: 24TH APRIL 2017 TIME: 8.30AM-10.30AM
INSTRUCTIONS TO CANDIDATES
• Answer question ONE (compulsory) and any other THREE
• Question one carries 25 marks
• All other questions carry 15 marks
This paper consists of 3 printed pages. Please turn over
QUESTION ONE
a) The mission of a company is the unique purpose that sets it apart from other companies. Explain seven objectives of formulating a company mission statement (7 marks)
b) Describe the following human resources strategies;-
i) Recruitment strategies (3 marks)
ii) Training and development strategies (3 marks)
c) Management by objectives (MBO) is a philosophy based on converting organizational objectives into personal objectives.
i. Explain two benefit of MBO to an organization. (2 marks)
ii. Describe the MBO process (6 marks)
d) A human resource practitioner performs a key role in the organization. Discuss the following roles of HR practitioners
i. Business partners role (2 marks)
ii. Strategist role (2 marks)
QUESTION TWO
a) Human resources services are increasingly being purchased from external sources. State and explain two reasons for outsourcing the HR services
(4 marks)
b) Explain two problems associated with outsourcing HR services (4 marks)
c) There are two basic approaches to the formulation of human resource strategies describe the empirical needs- based approach of HR strategy formulation (7 marks)
QUESTION THREE
a) Changes in business environment present a number of competitive challenges to organizations which mean that the human resource function has to be involved in helping to build new capabilities. Discuss four challenges facing human resource management (8 marks)
b) State the competencies required of human resource professionals
(7 marks)
QUESTION FOUR
a) Performance measure provides feedback information to manager and individuals. State the guidelines for defining individual performance measures
(5 marks)
b) Explain the classification of performance measure (5 marks)
c) Objectives of performance requirement should cover all aspects of the job. State the characteristic of good objectives. (5 marks)
QUESTION FIVE
a) Performance contracts have gained prominence in both public and private sector. Discuss the contents of a performance contract. (8 marks)
b) The effectiveness of the human resource function is assessed by the outcome of its functions within an organization. Discuss the Havard Four ‘Cs’ Model of HRM effectiveness (7 marks)
