MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR FIRST SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: HRD 002
COURSE TITLE: INTRODUCTION TO
MANAGEMENT SKILLS
DATE: 18TH APRIL 2019 TIME: 1100 – 1300HRS
INSTRUCTIONS TO CANDIDATES
Answer Question ONE and any other THREE questions
This paper consists of Two printed pages
QUESTION ONE
a) Management is described as a process. It comprises of different stages.
These stages are known as the functions of management. Describe five
functions of management [10marks]
b) There are different interpretations of the word management. Explain it
as:
i. A discipline [3marks]
ii. A body of individual [4marsks]
iii. A process [4marks]
iv. A profession [4marks]
QUESTION TWO
a) Explain the word grapevine communication [3marks]
b) State the pros and cons of grapevine communication [10marks]
c) State the ways in which communication barriers can be
overcome[2marks]
QUESTION THREE
a) State and explain five types of leadership styles [10marks]
b) Describe five characteristics of management [5marks]
QUESTION FOUR
a) Explain the term effective decision making [3marks]
b) Describe the process of decision making [12marks]
QUESTION FIVE
a) Explain the word delegation of Authority? [3marks]
b) Describe the process of delegation of Authority? [8marks]
c) State four ways of motivating employees in an organization 4marks]
