W1-2-60-1-6
JOMO KENYATTA UNIVERSITY
OF
AGRICULTURE AND TECHNOLOGY
University Examinations 2012/2013
END OF SEMESTER EXAMINATION FOR THE CERTIFICATE IN BUSINESS ADMINISTRATION
HCB 0101: INTRODUCTION TO BUSINESS MANAGEMENT
DATE: AUGUST 2012 TIME: 1½ HOURS
INSTRUCTIONS: ANSWER QUESTION ONE AND ANY OTHER ONE
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QUESTION ONE
(a) List four objectives of a business organization and their purpose. (4 mks)
(b) Define the term management and list its functions. (4 mks)
(c) Briefly explain five ways in which a business is important to a country.
(4 mks)
(d) What are the five types of external business environment? (4 mks)
(e) List the managerial skills a manager should have. (4 mks)
(f) List the roles of a manager as formulated by Professor Henry Minzberg.
(4 mks)
(g) Outline four ways in which the government may create an enabling environment for business. (4 mks)
(h) Highlight four factors that influence business operation that are associated with internal environment. (4 mks)
(i) Distinguish between natural resources and human resources. (4 mks)
(j) Who is a manager in a business organization? (4 mks)
QUESTION TWO
(a) Define the term communication and with the help of a diagram, show its circular flow. (7½ mks)
(b) List and briefly explain four measures that a business can take to ensure that its environment is conducive to its business activities. (6½ mks)
(c) Fredrick Winslow Taylor is regarded as the “father of scientific management. List his contributions to the study of management.
(7 mks)
QUESTION THREE
(a) Show the difference between leadership and management. (7 mks)
(b) Using a well labeled diagram, define the term motivation and show the circular flow of motivation. (7 mks)
(c) Business requires marketing. Explain why marketing is important to new and existing business. (6 mks)
QUESTION FOUR
(a) Why do organizations get involved in social responsibility? (6 mks)
(b) With illustration of a diagram, show the levels of management and explain how they are interrelated. (7 mks)
(c) The Chief Accountant of Nyamira Tea Factory Limited over-estimated the statement of financial position (balance sheet) for the year ending 31st December, 2011 in order to acquire a loan for ksh 10 million from a bank. Did the chief accountant do the right thing according to business ethics? Give reasons why you consider his/her decision right or wrong.
(7 mks)
QUESTION SIX
(a) Henri Fayol is regarded as the “father” of operational management who contributed fourteen (144) principles to the study of management. List the fourteen (14) principles. (6 mks)
(b) To organize is to provide an organization with teeth:. Discuss. (4 mks)
(c) Show the relationship between planning and control. (5 mks)
(d) Define staffing and show why it is important for a business enterprise.
(5 mks)
