THE KENYA NATIONAL EXAMINATIONS COUNCIL
BUSINESS EDUCATION SINGLE AND GROUP CERTIFICATE EXAMINATIONS
CRAFT CERTIFICATE IN BUSINESS MANAGEMENT
CRAFT CERTIFICATE IN PROJECT MANAGEMENT
CRAFT CERTIFICATE IN HUMAN RESOURCE MANAGEMENT
MODULE I
FUNDAMENTALS OF MANAGEMENT AND ENVIRONMENT
SECTION A (32 marks)
Answer ALL the questions in this section.
1. List three informational roles of a manager. (3 marks)
2. Outline four advantages of having an office manual in a firm. (4 marks)
3. Outline four advantages of applying the Scientific Management Theory. (4 marks)
4. State three internal sources of recruitment. (3 marks)
5. State three ways in which information received in an office may be prepared. (3 marks)
6. Name three factors that determine the organization structure to be used in a enterprise. (3 marks)
1. Name the first three categories of needs as stated in Maslow’s Hierarchy of Needs theory of motivation. (3 marks)
8. List three characteristics of a management information system (MIS). (3 marks)
9. List three sources of organization policies. (3 marks)
10. List three ways in which an organization may prevent unethical behaviour among its employees. (3 marks)
SECTIONS (68 marks)
Answer any FOUR questions from this section.
11. (a) Outline four pitfalls that supervisors should avoid in the course of carrying out their duties. (8 marks)
(b) Explain six reasons for an organization’s involvement in corporate social responsibility activities. (9 marks)
12. (a) Explain four benefits that an organization may enjoy from the use of a line organization structure. (8 marks)
(b) Outline six challenges that an organization may face in implementing its plans.
13. (a) Explain four factors that may hinder the use of modem technology in carrying out office work. (8 marks)
(b) Explain six circumstances under which it may not be appropriate to use the laissez-faire style of leadership in an organization. (9 marks)
14. (a) Outline four reasons why ethical practice is important in product promotion. (8 marks)
(b) Explain six benefits of the control function to an organization. (9 marks)
15. (a) Explain four factors that may contribute to poor policy formulation in an organization. (8 marks)
Outline six functions of top management in organization.
