THE KENYA NATIONAL EXAMINATIONS COUNCIL
BUSINESS EDUCATION SINGLE AND GROUP CERTIFICATE EXAMINATIONS
STAGE II
CRAFT CERTIFICATE IN BUSINESS MANAGEMENT
CRAFT CERTIFICATE IN PROJECT MANAGEMENT
CRAFT CERTIFICATE IN HUMAN RESOURCE MANAGEMENT
MODULE I
FUNDAMENTALS OF MANAGEMENT AND ENVIRONMENT
SECTION A: (32 marks)
Answer ALL questions in this section.
List three styles of leadership that may be used in an organization. (3 marks)
Give four reasons why office documents need to be properly stored. (4 marks)
State three ways in which an organization may demonstrate its corporate social responsibility to the community within which it operates. (3 marks)
List three control techniques that may be used in an organization. (3 marks)
State three types of plans that are based on their use. (3 marks)
Outline three benefits of using committees in decision making in an organization. (3 marks)
Give four reasons that have made the use of E-mail communication popular in most organizations. (4 marks)
State three levels of management that may be found in an organization. (3 marks)
State three circumstances under which an employee may be dismissed from an organization. (3 marks)
Outline three advantages of the staff organization structure. (3 marks)
SECTION B: (68 marks)
Answer any FOUR questions from this section.
(a) Outline six benefits that an organization may get from the use of manuals in its operations. (9 marks)
(b) ( Jive four reasons that an organization may have for recruiting employees from internal sources. (8 marks)
(a) Outline six qualities that an efficient office supervisor should possess. (9 marks)
(b) Outline four functions that an office plays in an organization.
13. (a) Explain six limitations of using budgeting as a tool of control in an organization. (9 marks)
(b) Highlight four ways in which an organization may comply with acceptable business ethics. (8 marks)
14. (a) Give six reasons that make planning an important activity in an organization.
(9 marks)
(b) Explain four features of organizing as a function of management. (8 marks)
15. (a) Outline six external factors that may affect the operations of a business firm. (9 marks)
(b) There are certain unique characteristics of management. Explain four such characteristics.
