UNIVERSITY EXAMINATIONS: 2015/2016
ORDINARY EXAMINATION FOR THE DIPLOMA IN
INFORMATION TECHNOLOGY
DIT 502 ECOMMERCE
DATE: AUGUST, 2016 TIME: 1½HOURS
INSTRUCTIONS: Answer Any Three Questions.
QUESTION ONE
a) Discuss four e-commerce security threats [8 Marks]
b) Discuss the Four major differences between E-commerce and E-business [8 Marks]
c) How has E-commerce evolved from the traditional way of doing business? [4 Marks]
QUESTION TWO
a) Briefly describe four components of the value chain [8 Marks]
b) Outline and differentiate between electronic shopping cart and electronic catalogue [6 Marks]
c) Explain the online payments and after sales process of E-commerce [6 Marks]
QUESTION THREE
a) Discuss 4 categories of products and services sell well on the internet? [8 Marks]
b) State and explain any three network access distribution Equipment’s [6 Marks]
c) Differentiate between E-commerce and E-business [4 Marks]
d) How can one analyze traffic to his/her website? [2 Marks]
QUESTION FOUR
a) Describe the following e-commerce platforms B2B, C2C and C2B. [9 Marks]
b) Describe the various E-commerce models [5 Marks]
c) How can one maintain a good customer relationship through E-commerce [6 Marks]
QUESTION FIVE
a) What are the factors that one should consider before designing an E-commerce website [8 Marks]
b) Explain the Macro and Micro environmental factors to be considered in E-commerce [8 Marks]
c) How can one meet customer expectations via E-commerce? [4 Marks]
