UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DIPLOMA IN INFORMATION
TECHNOLOGY/DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY
DCU 100: COMMUNICATION SKILLS
DATE: APRIL, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO questions.
QUESTION ONE (30 MARKS)
a) Draw an illustration of the communication process and describe the key elements of a
communication process (12 Marks)
b) Define the term communication and state at least THREE features of communication process
(5 Marks)
c) State and define the various forms of Oral communication (5 Marks)
d) Describe the various functions of communication (8 Marks)
QUESTION TWO (20 MARKS)
a) Listening skills is an important component of effective communication. Explain the barriers to
effective listening and how to overcome each one of them (8 Marks)
b) Describe the FIVE stages in the process of effective listening (5 Marks)
c) Explain the similarities of public speaking and conversation (5 Marks)
d) What makes Listening different from hearing? (2 Marks)
QUESTION THREE (20 MARKS)
a) List and explain TEN advantages and TEN disadvantages of written communication
(10 Marks)
b) Explain the various forms of written communication within an organization (6 Marks)
c) What is the key purpose of a Memo? (4 Marks)
QUESTION FOUR (20 MARKS)
a) At this point in your education, you are likely to read more complex and graphical texts.
Describe the strategies you could use to become a better reader. (10 Marks)
b) Give FIVE advantages and FIVE disadvantages of written communication (10 Marks )
QUESTION FIVE (20 MARKS)
a) Describe five sources of information within an education institution (5 Marks)
b) Define the term Interview and briefly describe three types of interview (5 Marks)
c) You have been invited to attend an interview for a post you had applied. Describe the three
phases of the interview process and indicate how you would engage in each of them to make the
interview a success (10 Marks)
