UNIVERSITY EXAMINATIONS: 2020/2021
SCHOOL OF TECHNOLOGY
EXAMINATION FOR DIPLOMA IN INFORMATION TECHNOLOGY/
DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY
DCU 100: COMMUNICATION SKILLS
FULLTIME/ PARTTIME
DATE: DECEMBER, 2021 TIME: 2 HOURS
INSTRUCTIONS: Answer ALL Questions
QUESTION ONE
a) Explain five characteristics of a good visual aid in communication. (5 Marks)
b) Discuss the advantages of Written Communication (10 Marks)
c) Discuss 5 barriers that can hinder communication and explain how these barriers can be
handled. (5 Marks)
QUESTION TWO
a) Describe the term listening. (4 Marks)
b) Explain any five disadvantages of written communication (5 Marks)
c) Explain any Six factors considered in effective listening and six barriers to listening
(6 Marks)
QUESTION THREE
a) With the use of a diagram, explain the 9 different types of communication that can exist in an
organization. (15 Marks)
QUESTION FOUR
a) With the aid of a diagram , Discuss the stages in Communication process (15 Marks)
