UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION
TECHNOLOGY/ DIPLOMA IN INFORMATION TECHNOLOGY
DBIT204 DIT501 PRINCIPLES OF MANAGEMENT/
FUNDAMENTALS OF ORGANIZATIONAL MANAGEMENT
FULLTIME/PARTITIME
DATE: AUGUST, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE (30 MARKS)
a) What is good management? (2Marks)
b) State the three levels of management. In what ways can managers at each of the three
levels of management contribute to organizational efficiency and effectiveness?
(10Marks)
c) Explain how managers can initiate and facilitate change. (6Marks)
d) Analyse some unethical acts in a business environment. (6Marks)
e) Explain the importance of planning for you as a student in KCA university.
(6Marks)
QUESTION TWO (20 MARKS)
a) What is social responsibility? Explain the benefits of being corporate social
responsibility. (8Marks)
b) Describe the features of good objectives. (8Marks)
c) Explain four skills of a manager. (4Marks)
QUESTION THREE (20 MARKS)
a) Define the term departmentation and explain the bases of departmentation in KCA
University. (10Marks)
b) Explain how a manager can motivate the employees. (10Marks)
QUESTION FOUR (20 MARKS)
a) Describe the significance of effective communication in management.
(8Marks)
b) Explain the five components of the specific environment. (10Marks)
c) Define the term span of control. (2Marks)
QUESTION FIVE (20 MARKS)
a) Differentiate the terms delayering and restructuring. (4Marks)
b) Analyse the importance of control in an organization. (6Marks)
c) Explain how this unit has impacted you as a student of KCA University. (2Marks)
e) Compare old and new styles of management. (8Marks)
