UNIVERSITY EXAMINATIONS: 2015/2016
EXAMINATION FOR THE DIPLOMA IN BUSINESS/ INFORMATION
TECHNOLOGY
DBIT 202 HUMAN RESOURCE MANAGEMENT
DATE: AUGUST 2016 TIME: 1½HOURS
INSTRUCTIONS: Answer Any THREE Questions
QUESTION ONE
a) Briefly explain three benefits of Human Resource (or Workforce) Planning to an organization.
(6 Marks)
b) An organization’s Human Resource Plan shows that it will have a shortage of staff and skills.
Describe three actions that may be taken to resolve this shortage, making sure that you give
sound business-related arguments to support your answer. (9 Marks)
c) Examine the difficulties faced by an organization when planning its human resources in a
competitive and globalized business environment. (5 Marks)
QUESTION TWO
a) Give two reasons why employees may be viewed as an organisation’s most important resource.
[4 Marks]
b) Identify two external recruitment sources that you would use to fill the job of an Office
Administrator. Give two reasons to support each alternative. [6 Marks]
c) Identify and explain the advantages and the limitations of the selection interview.
[10 Marks]
QUESTION THREE
a) You are responsible for a training programme designed to improve the skills of customer service
staff. Identify two ‘on-the-job’ and two ‘off-the-job’ training methods that could be used on this
programme. Give reasons to show how the effectiveness of these training methods can be
maximised. (12 Marks)
b) Briefly describe four main activities of Human Resource Management and outline the purposes
of each activity [8 Marks]
QUESTION FOUR
(a) Identify and explain FIVE purposes of performance appraisal. (10 Marks)
(b) Describe five problems that can arise in the appraisal process. (10 Marks)
QUESTION FIVE
(a) Describe three purposes of employee reward. (6 Marks)
(b) Outline and explain one benefit and one problem associated with linking employee pay to
performance. (6 Marks)
c) Discuss an employer’s objectives in providing employees with a mix of financial and
nonfinancial rewards. [8 Marks]
