SAMPLE WORK
Complete copy of INFORMATION COMMUNICATION TECHNOLOGY (ICT ) Revision Kit is available in SOFT copy (Reading using our MASOMO MSINGI PUBLISHERS APP) and in HARD copy
Phone: 0728 776 317
Email: info@masomomsingi.com
UNIT DESCRIPTION
This paper is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to apply information communication technology effectively in solving business problems, decision making and in adapting to new working environments.
LEARNING OUTCOMES
A candidate who passes this paper should be able to:
- Demonstrate proficiency in decision making using contemporary information communication technology tools
- Use various application packages to solve business issues
- Use data communication networks, the Internet and e-commerce in optimising business opportunities
- Apply data security measures and procedures
- Implement information systems legal, ethical and social issues.
Note to trainers: Trainers are advised to use a practical approach in offering tuition for this unit through infusing practical demonstrations in a computerized environment.
CONTENT
- Introduction to information communication technology (ICT)
1.1 Introduction to information communication technology
1.2 Computer hardware
1.3 Computer software
1.4 Programming languages and tools
1.5 Information systems personnel and hierarchy
1.6 Role of ICT in business environments
1.7 Information centres
1.8 Impact of ICT in business
- Overview of operating systems
2.1 Overview of an operating system
2.2 Functions of an operating system
2.3 Types of operating systems
2.4 Computer booting
2.5 Selection and acquisition of operating systems
- An overview of application packages
3.1 Word processing
2.5.1 Features of a word processor
2.5.2 Formatting and editing text
2.5.3 Creating and formatting tables
2.6 Spreadsheets 2.6.1 Features of a spreadsheet program
2.6.2 Formatting and editing spreadsheet
2.6.3 Formulas
2.6.4 Functions; sum, average, min, max, IPMT, NPV,PMT,PV, VLOOKUP, HLOOKUP, COUNT, IF, sumif
2.6.5 Charts and graphs
2.6.6 Working with pivot tables
2.6.7 Linking formulas in different worksheets
2.6.8 What if analysis; Goal seek and solver
2.7 Presentation software 2.7.1 Features of a presentation program
2.7.2 Typing and formatting text in slide
2.7.3 Slide show
2.8 Computerised accounting software 2.8.1 Capturing data
2.8.2 Features of accounting software
- Computer networks
3.1 Computer networks concepts
3.2 Computer network hardware and software
3.3 Data transmission media
3.4 Types of computer networks
3.5 Advantages and limitations of networking
3.6 Cloud computing concepts, features and models
4.7 Internet of things (IoT)
- The Internet
4.1 Introduction to the Internet
4.2 Applications of Internet
4.2.1 Using search engines
4.2.2 E-mails
5.2.3 Electronic communication
4.3 Internet services – e-mails, www, instant messaging
4.4 Internet service providers (ISPs)
4.5 Applications of internet
4.6 Online collaborative tools; cloud sheets and cloud documents
4.7 Impact of internet on society
- Data security
5.1 Overview of data security
5.2 Threats and controls
6.3 Data backup and restoration procedures
- Information systems in an enterprise
7.1 Overview of information systems
7.2 Components of an information system
7.3 Types and characteristics of information systems
7.4 Systems in a functional perspective
7.5 Enterprise applications and the business process integration
- e-Commerce
8.1 e-commerce concepts and features
8.2 Models of e-commerce
8.3 Impact of the internet on business
8.4 E-commerce enabling software
8.5 Business opportunities in e-commerce
8.6 E-commerce infrastructure and platforms
8.7 E-commerce payments methods
8.8 Challenges of e-commerce
8.9 Securing e-commerce transactions
8.10 M-commerce and applications
8.11 Digital marketing methods
- Mobile devices and applications
9.1 Overview of mobile computing
9.2 Types of mobile devices
9.3 Uses of mobile devices
9.4 Overview of mobile applications
9.5 Mobile browsers
- Systems analysis and design
10.1 Elements of information systems
10.2 Systems theory
10.3 Types of information systems
10.4 Personnel involved in systems analysis and design
10.5 Systems analysis and design concepts
10.6 Systems development life cycle (SDLC)
10.6.1 Definition of systems development life cycle
10.6.2 Phases of SDLC
10.6.3 Advantages and disadvantages of SDLC
10.7 Requirements elicitation
10.7.1 Stakeholder analysis
10.7.2 Need for requirements gathering
10.7.3 Process for requirements gathering
10.7.4 Requirements gathering tools and techniques
10.7.5 Gap analysis
10.7.6 Prioritisation of requirements
- Legal, ethical and social issues in information systems
11.1 Information systems ethical and social concerns
11.2 The moral dimension of information systems
11.3 The legal issues in information system
PART A
PAST EXAMINATION QUESTIONS
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TOPIC 1
INTRODUCTION TO INFORMATION COMMUNICATION TECHNOLOGY (ICT)
QUESTION 1
August 2022 Question Two A
Giving an example in each case, differentiate between technological convergence and digital convergence as used in information technology communication. (4 marks)
QUESTION 2
April 2022 Question Three C
The Tangaza County Government intends to establish information centres.
Explain two services that are likely to be offered at the centres. (4 marks)
QUESTION 3
December 2021 Question Four B
Propose four duties of an information centre in an organisation. (4 marks)
QUESTION 4
November 2019 Question six b
Many people feel that information communication technology (ICT) has led to massive loss of jobs and retrenchment. The truth of the matter is that ICT has also led to the creation of new jobs in business and industry.
Required:
Identify four such jobs that have been created by ICT.
QUESTION 5
May 2019 Question Two (a)
(i) Describe four distinguishing features between “low-level” and “high-level” programming languages.
(ii) Identify two examples of high-level programming languages.
QUESTION 6
November 2018 Question One C
A firm operates an order system that co-ordinates orders, raw materials and inventories across its three branches. Currently, the orders are processed manually at each branch and communicated to the others over the phone. The management intends to computerise the operations of the firm.
Required:
Suggest three initial Information Communication Technology (ICT) professionals who might be required and their roles.
QUESTION 7
November 2018 Question B and C
Differentiate between a “webmaster” and a “webcaster”.
Explain the following concepts in reference to information communication technology (ICT):
(i) Mouse arrest.
(ii) Mouse elbow.
QUESTION 8
May 2018 Question Seven C
Examine three functions of an Information Communication Technology (ICT) centre towards end-user computing.
QUESTION 9
November 2017 Question Six D
When a user logs onto a website, the user will access the website through a web portal.
Required:
(i) Explain the term “web portal”.
(ii) Highlight two main functions of a network server.
(iii) Cookies are created when a user logs on to the Internet.
Describe one reason why an organisation would wish to leave a cookie on a customer’s computer and one reason why a customer might not wish to have the cookies stored on their computers.
QUESTION 10
November 2016 Question One A
Explain two important ergonomic design features that should be considered for the following workstation items:
(i) Keyboard.
(ii) Video display unit (VDU).
(iii) The desk
SAMPLE WORK
Complete copy of INFORMATION COMMUNICATION TECHNOLOGY (ICT ) Revision Kit is available in SOFT copy (Reading using our MASOMO MSINGI PUBLISHERS APP) and in HARD copy
Phone: 0728 776 317
Email: info@masomomsingi.com
QUESTION 11
November 2016 Question Seven B
Discuss the following systems theory concepts:
- Planning.
- Control.
- Feedback.
- Feedforward.
QUESTION 12
May 2016 Question Two A
Suggest three reasons why it could be difficult to measure the benefits of information communication technology infrastructure in an organisation.
QUESTION 13
November 2015 Question Three A
Describe five physical classifications of computer configuration.
QUESTION 14
Pilot paper 2015 Question One A and B
Highlight six advantages of adopting ICT in business.
Outline four principal duties of the following ICT personnel:
(i) ICT Manager.
(ii) Computer Technician.
PART B
SAMPLE ANSWERS
TOPIC 1
INTRODUCTION TO INFORMATION COMMUNICATION TECHNOLOGY (ICT)
QUESTION 1
August 2022 Question Two A
Differentiation between technological convergence and digital convergence with examples
Digital convergence refers to the tendency for distinct digital advances and media to become increasingly similar over time. It takes completely separate ideas and smashes them together, so that we’re left with one big idea. One of the best examples of Digital device convergence is surfing the Internet on smart tv, i.e., high-definition TV.
Technological convergence refers to the tendency for previously unrelated technologies to become more tightly integrated and even united as they develop and improve. Using a smartphone to make calls and take digital photos and using your digital TV to perform computing tasks, such as surfing the web while watching a movie, are two more examples of technological convergence
QUESTION 2
April 2022 Question Three C
Services offered at information centres.
- Providing information and assistance: Information centers often have trained staff on hand to provide information and assistance to people on a wide range of topics. This can include providing directions, answering questions, and giving advice.
- Access to resources: Information centers often have access to a wide range of resources, such as maps, brochures, and other materials that can be helpful to people who are visiting a new area or looking for information on a particular topic.
- Printing and copying services: Many information centers also offer printing and copying services, which can be useful for people who need to print out maps, documents, or other materials.
- Internet access: Many information centers also offer internet access, either through public computers or through wireless networks. This can be helpful for people who need to access the internet while they are on the go.
- Tourist information: Information centers that are located in tourist areas often provide information and assistance specifically for tourists. This can include providing information about local attractions, events, and activities, as well as making reservations for tours, hotels, and other services.
QUESTION 3
December 2021 Question Four B
Duties of an information centre in an organisation.
- Computer resource planning and justification. …
- New service evaluation.
- Administrative services.
- Computer resource planning and justification
QUESTION 4
November 2019 Question 6b
Jobs created by ICT
ICTs are influencing employment both as an industry that creates jobs and as a tool that empowers workers to access new forms of work, in new and more flexible ways. Opportunities available include:
- Software developer
- Database administrator
- ICT manager
- ICT officer
- Teaching ICT
QUESTION 5
May 2019 Question Two (a)
Programming languages
- Distinguishing features between “low-level” and “high-level” programming languages
| High level | Low level |
| Easy to learn and understand | Challenging to learn and understand |
| They are executed slower than low level language because they require translator | They execute with high speed |
| They don’t provide many facilities at the hardware level | They are close to the hardware and help to write a program at hardware level |
| Easy to modify | Hard/difficult to modify |
- Examples of high-level programming languages
C++, Fortran, Java, Python, Pascal, Visual Basic
QUESTION 6
November 2018 Question One C
Information communication technology (ICT) professionals and their roles when implementing
- ICT manager: Roles.
- Making sure that all tasks in the IT department are done correctly and on time in order to support business planning, control and decision-making process.
- Preparing budgets for the department
- Keeping the department inventory records up-to-date
- Managing the human resource within the department.
- Managing a team of staff including programmers, analysts and support specialists
- System Analyst: Roles.
- Review the current manual or redundant information system and making recommendations on how to replace it with a more efficient one.
- Working with programmers to construct and test the system
- Coordinate training for users of the new system.
- Programmers
- Write inhouse application programs or system programs.
- Customize commercial application package to suit the organization needs
- Test, debug, install and maintain programs developed or customized for the organization.
- Coding and debugging
QUESTION 7
November 2018 Question B and C
Difference between “Webmaster” and a “Webcaster”
A Webmaster is the administrator of a website.
Generally, a webmaster’s responsibilities include:
- Register and maintain the website’s domain name
- Design the website, or supervise page designers and programmers
- Monitor the size of the site to ensure allowed bandwidth and disk space is not exceeded
- Plan future growth, requirements and limitations of the website
A webcaster a person who broadcasts live over the internet.
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Information communication technology (ICT) concepts
Mouse arrest
Getting busted for violating an online service’s rule of conduct.
Mouse elbow
Mouse elbow is a common overuse injury due to the degeneration and inflammation of the tendons on the outside of the elbow. It is often due to repetitive stress on your forearm, such as point-and-click motions from moving a computer mouse. Pain can occur over the outer portion of your elbow and other areas of your forearm and elbow
QUESTION 8
May 2018 Question Seven C
Functions of an ICT centre towards end user computing
SAMPLE WORK
Complete copy of INFORMATION COMMUNICATION TECHNOLOGY (ICT ) Revision Kit is available in SOFT copy (Reading using our MASOMO MSINGI PUBLISHERS APP) and in HARD copy
Phone: 0728 776 317
Email: info@masomomsingi.com
