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Communication Skills Revision Kit Hard Copy (Printed and Bound)
TOPIC 1
INTRODUCTION TO COMMUNICATION
QUESTION 1
April 2025 Question One A and B
- Highlight FOUR functions of a receiver in a communication process. (4 marks)
- Analyse FOUR barriers to effective verbal communication. (8 marks)
QUESTION 2
April 2025 Question Three B
Highlight SIX active listening techniques employed in the communication process. (6 marks)
QUESTION 3
December 2024 Question One
(i) With reference to ineffective communication, distinguish between “systematic” and “attitudinal” barriers. (4 marks)
(ii) Identify SIX ways of overcoming barriers to communication. (6 marks)
Common elements of negative communication include rumours, fake news, misinformation, misinterpretation and incomplete information.
With reference to the above statement, analyse FIVE effects of negative communication in the workplace. (10 marks)
QUESTION 4
December 2024 Question Two C
Describe the SIX stages of communication process. (12 marks)
QUESTION 5
December 2024 Question Four
- Describe FOUR factors to consider when selecting an appropriate channel of communication. (8 marks)
- With regards to principles of communication, discuss SIX of the 7Cs of effective communication. (12 marks)
QUESTION 6
August 2024 Question One A and B
- Highlight FOUR qualities of a well-organised message. (4 marks)
- Outline SIX factors to consider when choosing the written channel of communication. (6 marks)
QUESTION 7
August 2024 Question Seven C
Summarise FIVE intrapersonal barriers to effective communication. (5 marks)
QUESTION 8
December 2023 Question Four C
Analyse FOUR benefits of giving feedback to customers in an organisation. (8 marks)
QUESTION 9
August 2023 Question Two A
Identify FIVE roles of a receiver in eliminating barriers to communication. (5 marks)
QUESTION 10
August 2023 Question Five B
Examine FOUR categories of communication barriers that occur within the communication process. (8 marks)
QUESTION 11
April 2023 Question Three B
Explain FIVE techniques that could be used while creating effective persuasive messages. (5 marks)
QUESTION 12
April 2023 Question Five C
Analyse FOUR communication barriers that might be caused by the organisation set-up (8 marks)
QUESTION 13
December 2022 Question Two B
You have been appointed as a communications manager in an organisation.
Explain FOUR ways in which you could use the 7Cs of communication. (8 marks)
QUESTION 14
December 2022 Question Three B
Explain the strategies that could be applied to overcome the following barriers to communication:
(i) Use of jargons. (2 marks)
(ii) Difference in perception. (2 marks)
(iii) Distortion. (2 marks)
(iv) Information overload. (2 marks)
QUESTION 15
August 2022 Question One B
Explain four roles of a sender in the communication process. (4 marks)
QUESTION 16
August 2022 Question Four B
Explain four physical barriers to effective communication. (4 marks)
QUESTION 17
August 2022 Question Seven C
Discuss four organisational barriers that might interfere with the transmission of information in an organisation. (8 marks)
QUESTION 18
April 2022 Question Four A
Propose five strategies that could be used to overcome sender-oriented barriers in a telephone conversation. (5 marks)
SAMPLE WORK
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QUESTION 19
August 2021 Question Five A
Highlight four causes of barriers to lateral communication in an organisation. (4 marks)
QUESTION 20
April 2021 Question Six C
Explain four psychological barriers to effective communication. (4 marks)
QUESTION 21
November 2019 Question Five B
Explain five benefits of an effective internal communication system to an organisation. (5 marks)
QUESTION 22
November 2019 Question Five C
Discuss five factors which should be considered while selecting a medium of communication. (10 marks)
QUESTION 23
May 2018 Question Six D
Describe five characteristics of effective business communication. (5 marks)
QUESTION 24
May 2018 Question Seven B
Discuss six factors that should be considered while selectin2 an appropriate media for communication. (12 marks)
QUESTION 25
May 2017 Question Seven B
Identify six measures that a speaker should take to ensure clarity. (6 marks)
QUESTION 26
May 2016 Question Five C
Discuss four principles of effective communication. (8 marks)
QUESTION 27
May 2016 Question Six C
- Explain the term “bypassed instructions” in relation to barriers to communication.
(2 marks)
- Describe how one could overcome the barrier identified in (c)(i) above. (6marks)
QUESTION 28
November 2015 Question Five A
In the context of communication process, explain the term “information richness”.
(2 marks)
QUESTION 29
November 2015 Question Six B
Describe six stages in the communication process. (12 marks)
QUESTION 30
November 2015 Question Seven C
Describe four basic channels of communication. (8 marks)
QUESTION 31
September 2015 Question Six B
In relation to international trade, explain the meaning and relevance of the acronym “CIF”. (4 marks)
QUESTION 32
September 2015 Question Six C
OkiliAbuor is determined to sell her carvings in Japan. However, the only two languages she knows are English and Dholuo which are foreign to most of her prospective clientele.
Explain how OkiliAbuor can overcome the challenge. (10 marks)
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