Conflict Management Techniques

  1. Withdraw/Avoid Conflict Management
    Retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others.
  2. Compromise/Reconcile Conflict Management
    Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict
  3. Smooth/Accommodate Conflict Management
    Emphasizing areas of agreement rather than areas of difference; conceding one‘s position to the needs of others to maintain harmony and relationships.
  4. Compromise/Reconcile Conflict Management
    Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict
  5. Force/Direct Conflict Management
    Pushing one‘s viewpoint at the expense of others; offering only win-lose solutions, usually enforced through a power position to resolve an emergency.
  6. Delegate
    As the project manager, you have a great deal of work and responsibility to manage. By delegating conflict resolution to a trusted lieutenant, you give that person a chance to grow. Of course, delegation does not eliminate your responsibility, so choose wisely
  7. Exercise power
    Yes, power is a way to solve conflict! However, this approach is best used sparingly or in situations where there are very high risks or dangers, such as staff safety. It begins with simply issuing a command to solve a conflict—and rests on the authority and confidence you wield in your position.
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