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TOPIC 1
INTRODUCTION TO COMMUNICATION
QUESTION 1
December 2024 Question Two A and B
- Identify FOUR reasons why managers use downward communication in an organisation. (4 marks)
- Highlight FOUR characteristics of formal communication. (4 marks)
QUESTION 2
December 2024 Question Three B
Cite FIVE circumstances under which a manager may prefer to communicate through email compared to other modes of communication. (5 marks)
QUESTION 3
December 2024 Question Six B
Examine FIVE disadvantages of informal communication to an organisation. (10 marks)
QUESTION 4
August 2024 Question One A and B
- Highlight FOUR qualities of a well-organised message. (4 marks)
- Outline SIX factors to consider when choosing the written channel of communication. (6 marks)
QUESTION 5
August 2024 Question Seven C
Summarise FIVE intrapersonal barriers to effective communication. (5 marks)
QUESTION 6
December 2023 Question Four C
Analyse FOUR benefits of giving feedback to customers in an organisation. (8 marks)
QUESTION 7
August 2023 Question Two A
Identify FIVE roles of a receiver in eliminating barriers to communication. (5 marks)
QUESTION 8
August 2023 Question Five B
Examine FOUR categories of communication barriers that occur within the communication process. (8 marks)
QUESTION 9
April 2023 Question Three B
Explain FIVE techniques that could be used while creating effective persuasive messages. (5 marks)
QUESTION 10
April 2023 Question Five C
Analyse FOUR communication barriers that might be caused by the organisation set-up (8 marks)
QUESTION 11
December 2022 Question Two B
You have been appointed as a communications manager in an organisation.
Explain FOUR ways in which you could use the 7Cs of communication. (8 marks)
QUESTION 12
December 2022 Question Three B
Explain the strategies that could be applied to overcome the following barriers to communication:
(i) Use of jargons. (2 marks)
(ii) Difference in perception. (2 marks)
(iii) Distortion. (2 marks)
(iv) Information overload. (2 marks)
QUESTION 13
August 2022 Question One B
Explain four roles of a sender in the communication process. (4 marks)
QUESTION 14
August 2022 Question Four B
Explain four physical barriers to effective communication. (4 marks)
QUESTION 15
August 2022 Question Seven C
Discuss four organisational barriers that might interfere with the transmission of information in an organisation. (8 marks)
QUESTION 16
April 2022 Question Four A
Propose five strategies that could be used to overcome sender-oriented barriers in a telephone conversation. (5 marks)
QUESTION 17
August 2021 Question Five A
Highlight four causes of barriers to lateral communication in an organisation. (4 marks)
QUESTION 18
April 2021 Question Six C
Explain four psychological barriers to effective communication. (4 marks)
QUESTION 19
November 2019 Question Five B
Explain five benefits of an effective internal communication system to an organisation. (5 marks)
QUESTION 20
November 2019 Question Five C
Discuss five factors which should be considered while selecting a medium of communication. (10 marks)
QUESTION 21
May 2018 Question Six D
Describe five characteristics of effective business communication. (5 marks)
QUESTION 22
May 2018 Question Seven B
Discuss six factors that should be considered while selectin2 an appropriate media for communication. (12 marks)
QUESTION 23
May 2017 Question Seven B
Identify six measures that a speaker should take to ensure clarity. (6 marks)
QUESTION 24
May 2016 Question Five C
Discuss four principles of effective communication. (8 marks)
QUESTION 25
May 2016 Question Six C
- Explain the term “bypassed instructions” in relation to barriers to communication (2 marks)
- Describe how one could overcome the barrier identified in (c)(i) above. (6marks)
QUESTION 26
November 2015 Question Five A
In the context of communication process, explain the term “information richness”. (2 marks)
QUESTION 27
November 2015 Question Six B
Describe six stages in the communication process. (12 marks)
QUESTION 28
November 2015 Question Seven C
Describe four basic channels of communication. (8 marks)
QUESTION 29
September 2015 Question Six B
In relation to international trade, explain the meaning and relevance of the acronym “CIF”. (4 marks)
QUESTION 30
September 2015 Question Six C
OkiliAbuor is determined to sell her carvings in Japan. However, the only two languages she knows are English and Dholuo which are foreign to most of her prospective clientele.
Explain how OkiliAbuor can overcome the challenge. (10 marks)
