Communication Skills April 2023 Past Paper

MONDAY: 24 April 2023. Afternoon Paper.                                                                                  

Time Allowed: 3 hours.

Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.

QUESTION ONE

  1. Explain FOUR sources of secondary data that you could use to gather information on a research (4 marks)
  2. Outline SIX factors that you might put into consideration when writing a job application (6 marks)
  3. Analyse FIVE strategies which a management team could apply to improve digital communication at the (10 marks)

(Total: 20 marks)

 

QUESTION TWO

  1. Explain FIVE advantages of using questionnaires to collect research (5 marks)
  2. Highlight FIVE factors you could take into account to enhance clarity when writing business (5 marks)
  3. Describe FIVE elements of the listening (10 marks)

(Total: 20 marks)

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QUESTION THREE

  1. (i) Explain the term “grapevine communication”. (2 marks)

(ii)         Summarise FIVE reasons why grapevine communication is essential in an organisation.  (5 marks)

2. Explain FIVE techniques that could be used while creating effective persuasive (5 marks)

3. You have been appointed as a moderator in a Discuss FOUR roles you could play to achieve an effective discussion. (8 marks)

(Total: 20 marks)

 

QUESTION FOUR

  1. Highlight FIVE errors that could be avoided while delivering a (5 marks)
  2. State FIVE benefits of telecommuting to an (5 marks)
  3. Discuss FIVE measures that a  manager could take to enhance ethical  communication in an

(10 marks)

(Total: 20 marks)

 

QUESTION FIVE

  1. Explain FOUR examples of unethical behaviour in business (4 marks)
  2. With relevant examples, discuss FOUR ways  in which non-verbal communication could reinforce verbal (8 marks)
  3. Analyse FOUR communication barriers that might be caused by the organisation set-up. (8 marks)

(Total: 20 marks)

 

QUESTION SIX

  1. Highlight FOUR elements of a good (4 marks)
  2. Explain SIX guidelines that might be considered while designing effective visual aids for a (6 marks)
  3. Discuss FIVE benefits of constituting an independent formal committee to resolve employee

(10 marks)

(Total: 20 marks)

 

QUESTION SEVEN

  1. Highlight FIVE reasons why an introduction session is vital in an oral (5 marks)
  2. Explain FIVE guidelines that an interviewer could observe while conducting a semi-structured (5 marks)
  3. Discuss FIVE reasons why suggestion boxes are essential in an (10 marks)

(Total: 20 marks)

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