COMMUNICATION SKILLS AND RECORDS MANAGEMENT DECEMBER 2022 PAST PAPER

MONDAY: 5 December 2022. Afternoon Paper. Time Allowed: 3 hours.

Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.

QUESTION ONE

1. Highlight FIVE record management processes that need to be documented in an organisation. (5 marks)

2.  Outline FIVE advantages of team communication. (5 marks)

3. Describe FIVE stages of the listening process. (10 marks)

(Total: 20 marks)

QUESTION TWO

1.  Identify FOUR factors that could determine the retention period of records. (4 marks)

2.  Analyse THREE qualities of a valuable business record. (6 marks)

3.  Describe FIVE steps that might be followed while writing a business report. (10 marks)

(Total: 20 marks)

QUESTION THREE

1. Highlight SIX limitations of online surveys. (6 marks)

2. State FOUR objectives of an annual departmental report within an organisation. (4 marks)

3. Discuss FIVE measures that could be put in place to protect loss of vital records in an organisation. (10 marks)

(Total: 20 marks)

QUESTION FOUR

1.  Highlight FIVE advantages of using emails in an organisation. (5 marks)

2.  Identify FIVE characteristics of organisations that maintain effective records management systems. (5 marks)

3.  Discuss FIVE measures that could be undertaken to deal with ethical dilemmas in communication. (10 marks)

(Total: 20 marks)

QUESTION FIVE

1. Identify SIX ways in which the sender oriented barriers could affect feedback in a communication process. (6 marks)

2. State SIX guidelines for effective face to face communication. (6 marks)

3. Analyse FOUR differences between oral communication and written communication. (8 marks)

(Total: 20 marks)

QUESTION SIX

1. Highlight FOUR merits of vertical filing. (4 marks)

2. State SIX objectives of an effective records management system in an organisation. (6 marks)

3. Discuss FIVE communication barriers associated with the hierarchical nature of the organisation structure. (10 marks)

(Total: 20 marks)

QUESTION SEVEN

1.  Highlight SIX ways of enhancing the effectiveness of a business proposal. (6 marks)

2. Identify FOUR reasons for using bullets while writing an office memorandum. (4 marks)

3.  Analyse FIVE tips that you might consider while delivering a public speech. (10 marks)

(Total: 20 marks)

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