COMMUNICATION SKILLS AND RECORDS MANAGEMENT APRIL 2022 PAST PAPER

MONDAY: 4 April 2022. Afternoon paper.                                                                                                  Time Allowed: 3 hours.

Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.

QUESTION ONE

1.          Summarise five important steps that one could take to prepare an effective speech.                                                      (10 marks)

2.         Outline seven traits of an effective communicator.                (7 marks)

3.         Identify three challenges associated with assertive communication.                (3 marks)

(Total: 20 marks)

 

QUESTION TWO

1.          Highlight five ways in which oral communication could be carried in an organisation.                (5 marks)

2.         Explain five roles that informal communication networks could play in an Organisation.                (10 marks)

3.         Discuss five measures that one might undertake to enhance communication skills.                (5 marks)

(Total: 20 marks)

 

QUESTION THREE

1.         Describe five stages of the records management life cycle.                                                                                            ( 1 0 marks)

2.        Discuss five benefits that accrue to an organisation that maintains a well designed filing system.                 (10 marks)

(Total: 20 marks)

 

QUESTION FOUR

1.        Outline five factors that could be considered while choosing an offsite facility to archive office records.                 (5 marks)

2.       Highlight five benefits of an intranet software to an organisation.                 (5 marks)

3.       Giving examples, explain five ways in which ethical communication is practiced in an organisation.                 (10 marks)

(Total: 20 marks)

 

QUESTION FIVE

1.          Explain three merits of using visual aids in communication.                 (6 marks)

2.         Describe four ways in which paralanguage could be used to convey a. message in a communication situation. (4 marks)

3.         Discuss five limitations of downward communication.                (10 marks)

(Total: 20 marks)

 

QUESTION SIX

1.          Explain five advantages of using online surveys to collect data for research.                (5 marks)

2.         Examine five measures that a speaker could employ to deal with nervousness during a presentation.                (10 marks)

3.          Identify five mistakes that could expose an organisation to the risk of losing important records.                 (5 marks)

(Total: 20 marks)

 

QUESTION SEVEN

1.        Describe four characteristics of nonverbal communication.                (8 marks’}

2.        Summarise four ways in which we communicate nonverbally with our voices.                (8 marks)

3.        Justify four reasons for the growing popularity of virtual meetings.                (4 marks)

(Total: 20 marks)