MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
CERTIFICATE IN HUMAN RESOURCE
MANAGEMENT
COURSE CODE: CHR 107
COURSE TITLE: RECORDS MANAGEMENT
DATE: 23RD APRIL, 2019 TIME: 0830 – 1030HRS
INSTRUCTIONS TO CANDIDATES
Answer Question ONE and any other Three questions
This paper consists of TWO printed pages. Please turn over.
QUESTION ONE
a) Define the following terms as used in records management.
i. Records management (2 mark)
ii. Filing (2 mark)
iii. A file (2 mark)
iv. Box file (2 marks)
b) The organization can keep the various document for specific purposes. State and
explain different classification of filing. (10 marks)
c) Explain the procedure of keeping records in the organization (7 marks)
QUESTION TWO
a) State and explain the factors influencing the choose of a filing system (7 marks)
b) Explain the methods used in keeping files in the cabinet (8 marks)
QUESTION THREE
a) For the organization to have an effective records keeping system, it should ensure
that the system is simple and friendly to the users. State and explain the
characteristics of a good filing system (15 marks)
QUESTION FOUR
Discuss the centralized and decentralized filing system in the organization (15 marks)
QUESTION FIVE
Explain the difference between manual filing system and electronic/computer filing
system as used in the organization. (15 marks)
