MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
CERTIFICATE IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: CHR 107
COURSE TITLE: RECORDS MANAGEMENT
DATE: 24TH APRIL 2017 TIME: 8.30AM-10.30AM
INSTRUCTIONS TO CANDIDATES
• Answer question ONE (compulsory) and any other THREE
• Question one carries 25 marks
• All other questions carry 15 marks
This paper consists of 3 printed pages. Please turn over
QUESTION ONE
a) Explain how poor record keeping affects an organization’s delivery of quality services. (6 marks)
b) Explain how the use of Information Technology affects the management of records in organizations (4 marks)
c) Discuss the factors which have influenced the special focus on business records management. (5 marks)
d) Why is it important for the Human Resource Manager to know the sources of business information? (5 marks)
e) Imagine you are the Human Resource officer in an organisation.What would happen if you lost all the records on the employees in the organisation?
(5 marks)
QUESTION TWO
a) Identify at least five specific types of records from your knowledge which would be considered Human Resource records. (10 marks)
b) Why is it important for the Human Resource Manager to know the sources of business information? (5 marks)
QUESTION THREE
a) Using examples identify and explain the various sources of information that Highlands State College has at its disposal. (5 marks)
b) Explain the principles of records management. (5 marks)
c) Explain three advantages and disadvantages of a centralized filing system.
(5 marks)
QUESTION FOUR
a) Filing is an important of any business set up. Explain any five essentials of a good filing system. (5 marks)
b) Explain any five advantages of filing. (5 marks)
c) Which five indexing methods can be used in a filing system? (5 marks)
QUESTION FIVE
a) Explain three management theories and how they impact business records management. (7 marks)
b) What would you suggest be done to improve records management in government departments. (8 marks)
