MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS 2014/2015 ACADEMIC YEAR
FIRST YEAR FIRST SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
CERTIFICATE IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: CHR 105
COURSE TITLE: ORGANISATIONAL BEHAVIOR
DATE:25TH AUGUST 2015 TIME: 8.30AM – 10.30AM
INSTRUCTIONS TO CANDIDATES
Question ONE is compulsory
Answer any other THREE questions
This paper consists of 2 printed pages. Please turn over.
Question one
(a ) ( i) Define the term behavior (1 mk)
( ii ) State five causes of organizational change ( 5 mks )
( b ) Give five roles of a manager in an organization. (5 mks)
( c ) Give five disadvantages of not having problem solving skills as a manager ( 5 mks)
( d) Describe the force theory of change ( 4 mks)
(e ) State two theories of motivation ( 5 mks)
Question two
(a) give an account of organizational conflicts ( 5 mks)
(b) Briefly discuss five managerial styles of solving conflicts in an organization ( 10 mks)
Question three
a) Discuss the three leadership styles that we have (9 mks)
b) state six characteristics of a good leader (6 mks)
Question four
a) Outline the steps to effective change (10 mks)
b) Make short notes on resistance to change (5 mks)
Question five
(i) Explain in detail five theories of learning that we have. ( 9 mks)
(ii) Give the importance of learning to the organization (6 mks)
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