MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2014/2015 ACADEMIC YEAR
FIRST YEAR FIRST SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
CERTIFICATE IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: CHR 103
COURSE TITLE: OFFICE MANAGEMENT
DATE : 1ST SEPTEMBER 2015 TIME :2.00PM – 4.00PM
INSTRUCTIONS TO CANDIDATES
Answer question ONE and any other THREE questions
This paper consists of 4 printed pages. Please turn over
Question one
a) List and explain five methods of duplicating documents in an office. (5marks)
b) Explain the two office layout designs in each case by giving 3 advantages and three disadvantages (12marks)
c) Identify and explain any four factors you will consider when selecting office equipment (8marks)
Question Two
a) Filling is an important function of the office. Briefly discuss any five characteristics of a good filling system (10 marks)
b) Highlight four duties of a personal secretary in a modern office (4marks)
Question Three
a) Communication is the eye blood of any organization. Briefly discuss the process of effective communication using a diagram. (10 marks)
b) Explain the five qualities of an office employee. (5marks)
Question Four
a) What is office etiquette (2marks)
b) Briefly explain any four accepted code of behavior in an office. (6marks)
C. Office Security is an important concern of the office manager as an office manager at Maralink Company. Explain any five ways you will use to ensure security and safety in your office. (7marks)
Question Five
a) Discuss briefly the role of technology in enhancing the function of a modern office . (5marks)
b) Explain the contents of an office (5marks)
c) Outline the five elements of management (5marks)
