UNIVERSITY EXAMINATIONS: 2016/2017
EXAMINATION FOR THE CERTIFICATE IN BUSINESS
INFORMATION TECHNOLOGY
CBIT 0102 BUSINESS INFORMATION MANAGEMENT
DATE: AUGUST, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE (COMPULSORY: 30 MARKS)
a) Define the following terms as applicable in information management and give relevant
examples for each.
i. Input [2 Marks]
ii. Output [2 Marks]
iii. Storage [2 Marks]
iv. Network [2 Marks]
b) Using relevant examples differentiate between data and information [4 Marks]
c) Discuss four key qualities of good information [8 Marks]
d) Use a diagram to explain the three levels of management in an organization, explaining the
nature of decisions made at each level and the nature of information needed to make those
decisions. [10 Marks]
QUESTION TWO (20 MARKS)
a) Explain the difference between application software and system software and give at least
two relevant examples for each of these categories. [4 Marks]
b) Define an information system and highlight two relevant examples of information systems in
a typical organization. [2 Marks]
c) With the aid of a well labeled diagram, highlight and explain the roles of key components of
an information system. [10 Marks]
d) Explain two key characteristics of information handled at the operational and strategic level
of an organization. [4 Marks]
QUESTION THREE (20 MARKS)
a) Discuss four important roles that information systems play in organizations. [8 Marks]
b) Explain four key tools and techniques for information security that an organization should
have in place to ensure its information is secure. [8 Marks]
c) Define knowledge and clearly differentiate between tacit knowledge and explicit knowledge.
[4 Marks]
QUESTION FOUR (20 MARKS)
a) ‘People’ are an important component of information systems. Discuss three kinds of people
involved in the different aspects of an information system and explain their respective roles.
[6 Marks]
b) Explain your understanding office automation as applies to management of information in an
organization. [4 Marks]
c) What is a Decision Support System in the context of information system and in what three
ways would it improve decision making in an organization? [7 Marks]
d) Highlight three reasons for knowledge management in an organization of your choice.
[3 Marks]
QUESTION FIVE (20 MARKS)
a) Differentiate between an intranet and an extranet in a typical organization? [4 Marks]
b) What is your understanding of E-learning? [2 Marks]
c) Discuss four benefits provided by E-learning to learning institutions that embrace it.
[8 Marks]
d) Explain three information security threats that organizations that use technology to manage
their information are exposed to. [6 Marks]
