TOPIC 4 CONFLICT MANAGEMENT

TOPIC 4 CONFLICT MANAGEMENT 4.1Definition of Conflict Management Conflict is defined as an interactive process manifested in incompatibility, disagreement, or dissonance within or between social entities (i.e., individual, group, organization, etc.). Conflict can also be defined as the process in Read More …

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TOPIC 3 GROUP BEHAVIOUR

TOPIC 3 GROUP BEHAVIOUR 3.1 Definition of a Group According to Marvin Shaw, “a group comprises, of two or more persons who interact with one another in such a manner that each person influences and is influenced by each other Read More …

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TOPIC 2 INDIVIDUAL BEHAVIOUR IN ORGANISATIONS

TOPIC 2 INDIVIDUAL BEHAVIOUR IN ORGANISATIONS 2.1 Definition of Individual Behaviour Individual Behaviour defines how individual behave at work and how his/her behavior is influence by others through: attitudes, perception, personality, stress, beliefs and norms or other psychological matters. Individual Read More …

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TOPIC 1 INTRODUCTION TO ORGANIZATION THEORY AND BEHAVIOUR

TOPIC 1 INTRODUCTION TO ORGANIZATION THEORY AND BEHAVIOUR   1.1  Definition of terms used in Organization theory and Behaviour Organization Organization  comprise  of  two  or  more  people  engaged  in  a systematic  and harmonized    effort , persistently over  a period  of Read More …

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TECHNIQUES IN COMMUNICATION NOTES

PERSUADING SPEECH Purpose of speech to persuade is to change. Create or reinforce attitudes or behavior. Persuasion is the process of changing listener’s beliefs or moving a listener to action. Persuasion is a form of influence; it’s the process or Read More …

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