UNIVERSITY EXAMINATIONS: 2019/2020
EXAMINATION FOR THE DEGREE OF BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BUSS 307: ENTERPRISE RESOURCE PLANNING
FULL TIME/ PART TIME/ DISTANCE LEARNING
DATE: MAY, 2020 TIME: 6 HOURS
INSTRUCTIONS: Answer ALL Questions
SECTION B: 20 MARKS
a) Discuss the SOA support from any three major ERP vendors and compare the SOA features.
(10 Marks)
b) Discuss the ERP or enterprise architecture of KCAU company. (10 Marks)
SECTION C: 20 MARKS
a) How should organizations approach the change management strategy to manage their people
problems that usually cause many mishaps and are the main reason of failure in ERP
implementation projects? (10 Marks)
b) Discuss the relationship between a company’s CRM strategy and business strategy.
(10 Marks)
