UNIVERSITY EXAMINATIONS: 2013/2014
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY/BUSINESS INFORMATION
TECHNOLOGY
BUSS 201 BIT 4401 KNOWLEDGE MANAGEMENT
DISTANCE LEARNING
DATE: AUGUST, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
a) Write brief notes on the concepts “Knowledge” and “knowledge management”.
(4 Marks)
b) Distinguish in detail, including using appropriate examples, between tacit knowledge
and explicit knowledge. (4 Marks)
c) You have been appointed to be the first Knowledge Manager of your organization. In
your first meeting with your immediate supervisor, you are required to explain the
importance of knowledge management to the organization. Explain FIVE benefits.
(10 Marks)
d) In any organization knowledge is a strategic asset. Discuss. (4 Marks)
e) State and explain FOUR characteristics of Knowledge-driven organizations.
(8 Marks)
QUESTION TWO
a) State and briefly describe the five steps in knowledge management process.
(6 Marks)
b) Describe the FOUR knowledge management accelerators . (8 marks)
c) Describe THREE tools for knowledge codification. (6 Marks)
QUESTION THREE
a) Explain the FOUR modes of knowledge creation as suggested by Nonaka and
Takeuchi (1995). (8 Marks)
b) Distinguish between codification and personilization strategies in knowledge
management. (6 Marks)
c) Explain the importance of organizational culture in institutionalizing knowledge
management. (6 Marks)
QUESTION FOUR
a) Describe FIVE information technology based methods, systems or tools that can be
used in knowledge management. (10 Marks)
b) Describe FIVE artificial intelligence systems that can be used in knowledge
management. (10 Marks)
QUESTION FIVE
a) Explain FIVE non-information technology methods and tools that can be used in
knowledge management. (10 Marks)
b) Explain FIVE issues that are driving the need for knowledge management in modern
organizations. (10 Marks)
