UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY AND BECHELOR OF BUSINESS AND
INFORMATION TECHNOLOGY
BUSS 201 BIT 4401: KNOWLEDGE MANAGEMENT
DISTANCE LEARNING
DATE: DECEMBER, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [30 MARKS]
a) Briefly discuss the concepts ‘knowledge’ and ‘knowledge management’. (4 Marks)
b) Best practice organizations have knowledge management as one of their key strategies.
Discuss how knowledge management supports achievement of organizational objectives.
(10 Marks)
c) Explain crucial technologies or systems to support implementation of knowledge sharing and
transfer organizations. (12 Marks)
d) Explain knowledge work and knowledge worker in the context of knowledge economy.
(4 Marks)
QUESTION TWO [20 MARKS]
a) Explain the qualifications required of experts and the indicators of their expertise.
(4 Marks)
b) Briefly explain the benefits of Expert Locator Solution in knowledge management.
(4 Marks)
c) Implementing knowledge management is requires crucial enablers to be present. Discuss
important enablers of knowledge management programme in organizations.
(12 Marks)
QUESTION THREE [20 MARKS]
a) Discuss key challenges in implementing knowledge management in organizations.
(10 Marks)
b) Explain drivers of knowledge management in the 21st century organizations.
(10 Marks)
QUESTION FOUR [20 MARKS]
a) Discuss indicators of lack of knowledge management practices in organizations.
(10 Marks)
b) Organizations may chose to implement a knowledge management strategy with a bias to
either personalization or codification strategy. Using appropriate examples, distinguish the
two strategies. (10 Marks)
QUESTION FIVE [20 MARKS]
a) Describe FIVE artificial intelligence systems that can be used in managing knowledge.
(10 Marks)
b) Explain the role of chief knowledge officers in knowledge-driven organizations.
(10 Marks)
