QUESTION ONE (30 Marks) – Compulsory

  1. Explain the following terms as used in business information strategy
    1. Business vision
    2. Business mission
  • Business strategy
  1. Information systems           (8 marks)


  1. Information technology upsizing are the efforts towards increasing and making information and communication technology the standard of operation within an organization to achieve effectiveness in cost, time and other resources. Explain two ways through which this can be done                                               (6 marks)


  1. Define the term “multimedia” and state TWO of its strategic benefits in business operations                                                                                          (6 marks)
  2. Explain the two subcategories of workers in the information and knowledge management    (4 marks)


  1. Justify the notion that information technology supports quality improvements



  1. TQM (total quality management) holds that the achievement of quality control is an end in itself. Discuss how every one is expected to contribute to the overall improvements of quality.                                                                    (3 marks)


  1. Discuss the strategic planning for information systems (8 marks)
  2. Discuss the strategic use and the strategic value of the following as used in business information strategy


  1. Artificial intelligence        (2 marks)
  2. Virtual reality        (2 marks)
  • E-commerce        (2 marks)
  1. Intranets                                                                                       (2 marks)
  2. Extranets                                                          (2 marks)


  1. Explain why a cyclical approach is suitable as compared to linear approach

(2 marks)


  1. Discuss any five strategic business objectives of information systems (10 marks)
  2. Describe any four benefits of office automation systems       (8 marks)
  3. Explain what you understand by the term “digital firm”                   (2 marks)


  1. Explain what you understand by the term Business Process Re- engineering

(2 marks)

  1. Many firms are focusing on adopting new information systems that will improve their business processes. Discuss the following:
  2. i) The process of adopting new technology                                   (5 marks)
  3. ii) The stages of the adoption process                                           (5 marks)

iii)     Any four advantages of outsourcing                                                    (8 marks)

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