UNIVERSITY EXAMINATIONS: 2020/2021
EXAMINATION FOR THE CERTIFICATE IN BUSINESS INFORMATION
TECHNOLOGY
CBIT 102: BUSINESS INFORMATION MANAGEMENT
FULLTIME
DATE: DECEMBER, 2021 TIME: 2 HOURS
INSTRUCTIONS: QUESTION ONE IS COMPULSORY, CHOOSE TWO OTHER
QUESTIONS
QUESTION ONE (20 Marks) Compulsory
1. Differentiate between the following (4 Marks)
i. System software and application software
ii. Open loop and closed loop control systems
2. Information is a useful resource for individuals and organizations not all information can
be considered useful. Differentiate between ‘good’ and ‘bad’ information. (4 Marks)
3. Outline the advantages and disadvantages of centralization and decentralization of the
information system (4 Marks)
4. State and explain three components that makes up a network (3 Marks)
5. Giving examples, discuss the five classifications of business information system
resources. (5 Marks)
QUESTION TW0 (15 Marks)
1. What is an information system? (2 Marks)
2. Differentiate the two main categories of business information systems (4 Marks)
3. Using a diagram, discuss the various hardware components of a computer system
(5 Marks)
4. List and explain four reasons why information systems are so important for business
today (4 Marks)
QESTION THREE (15 Marks)
1. Describe five technology and business trends that have enhanced the role of
information systems in today’s competitive business environment (5 Marks)
2. What are some of the new roles information systems are playing in organizations?
(5 Marks)
3. Briefly explain how information systems are transforming business and their
relationship to globalization. (5 Marks)
QUESTION FOUR (15 Marks)
1. Describe the ethical issues raised by information systems (2 Marks)
2. Giving examples, discuss five business application software (5 Marks)
3. Describe various ways that knowledge management systems could help firms with sales
and marketing or with manufacturing and production (4 Marks)
4. Using an appropriate example, explain how customer relationship management systems
help firms achieve customer intimacy. (4 Marks)
