UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT4401 KNOWLEDGE MANAGEMENT
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: DECEMBER, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [30 MARKS]
a. With the aid of examples, distinguish between the following;
i. tacit and explicit knowledge [2Marks]
ii. Descriptive and Predictive data mining [2Marks]
iii. Priori and posteriori knowledge [2Marks]
iv. Declarative and procedural knowledge [2Marks]
b. Discuss the five components of knowledge base systems. [5Marks]
c. Discuss the barriers, problems and bottlenecks that inhibit knowledge management
practices in an organization. [6Marks]
d. In your opinion, what is the relationship between knowledge management and innovations
in organizations. [6Marks]
e. Highlight five issues that is driving the need for knowledge management in the 21st
century. [5Marks]
QUESTION TWO
a. Discuss the following processes of knowledge management
i. Knowledge creation [2Marks]
ii. Knowledge storage [2Marks]
iii. Knowledge sharing [2Marks]
iv. Knowledge application [2Marks]
b. Briefly explain the six enablers of knowledge management in an organization
[6Marks]
c. What are the major components of knowledge management? [6Marks]
QUESTION THREE
a. Discuss how ICT can be applied in knowledge management and explain the various factors to
be considered for successful implementation of ICT. [6Marks]
b. Knowledge architectures exist within four primary contexts that influence the impact KM will
have on the organization’s performance. Explain, [4Marks]
c. Discuss the opportunities accorded by knowledge portals in an organization and show how they
can be implemented in organizations. [6Marks]
d. How important are organizational factors or practices in institutionalization of knowledge
management? [4Marks]
QUESTION FOUR
a. Explain the importance of knowledge management assessment in the organization.
[6Marks]
b. What role does organizational culture have in implementing a knowledge management program
in the organization? Highlight some of the cultural issues that impede or promote knowledge
sharing. [8Marks]
c. What are the key drivers of knowledge management? [6Marks]
QUESTION FIVE
a. Explain any five groupware applications for knowledge sharing. [10Marks]
b. What is the role of internet and intranet in knowledge management. [4Marks]
c. Explain the role community of practice and social networks in knowledge transfer
[6Marks]
