UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BIT4401 BUSS201 KNOWLEDGE MANAGEMENT
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: APRIL, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [30 MARKS]
a. Discuss the impacts of organizational structure on knowledge management.
[6Marks]
b. Explain why knowledge is considered a source of sustainable competitive
advantage? [6Marks]
c. Explain any four strategies of knowledge transfer. [4Marks]
d. Highlight three merits and demerits of interviewing as a tool for capturing tacit
knowledge. [6Marks]
e. Discuss the activities involved in knowledge engineering. [8Marks]
QUESTION TWO [20 MARKS]
a. Discuss the challenges organizations encounter when implementing
knowledge management. [6Marks]
b. Knowledge architectures exist within four primary contexts that influence the
impact KM will have on the organization’s performance. Explain, [4Marks]
c. Discuss the opportunities accorded by knowledge portals in an organization and
show how they can be implemented in organizations. [6Marks]
d. How important are organizational factors or practices in institutionalization of
knowledge management? [4Marks]
QUESTION THREE [20 MARKS]
a. Explain the importance of knowledge management assessment in the
organization. [6Marks]
b. What role does organizational culture have in implementing a knowledge
management program in the organization? Highlight some of the cultural issues
that impede or promote knowledge sharing. [8Marks]
c.What are the key drivers of knowledge management? [6Marks]
QUESTION FOUR [20 MARKS]
a. What is knowledge management? [2Marks]
b. Knowledge management and sharing cannot happen unless you get the
environment right. Discuss the factors that influence the KM implementation
in an organization. [8Marks]
c. Explain five enablers of knowledge management in an organization.
[10Marks]
QUESTION FIVE [20 MARKS]
a.Discuss the components of knowledge base system. [10Marks]
b.What, in your opinion, are the implications of globalization on knowledge
management? [10Marks]
